CAROLINE LOFTEN
Murrells Inlet,SC
Summary
Motivated Patient Services Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in scheduling software.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Amedisys Home Health
Myrtle Beach, South Carolina
02.2023 - Current
- Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
- Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
- Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
- Manages calls from patients and field staff related to scheduling issues.
- Refers clinical and performance related issues to the clinical manager.
- Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
- Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel.
- Runs all applicable reports and responds to work flow taking appropriate actions.
- Assists with internal or external transfer of patients between care centers and/or hospice services.
- Performs other duties as assigned.
Patient Service Representative III
Tidelands Health Waccamaw Community Hospital
Murrells Inlet, SC
01.2022 - 01.2023
- Accurately and efficiently scheduled appointments for patients
- Received and processed medical records in a timely manner
- Communicated with team members including physicians, nursing, navigators, centralized scheduling and management to insure accurate scheduling
- Worked with pharmaceutical representatives coordinating meetings with doctors and navigators
- Proficient in Meditech, One Source, NextBar and Aria medical software
- Relayed messages between medical professionals, management and other team members
- Promoted customer service with all, including, physicians, other staff members, patients, and family members to achieve positive outcomes
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Answered numerous telephone calls per day to schedule appointments and answer patient questions.
Executive Office Manager
Princeton Biofeedback Centre, LLC
Princeton, NJ
08.2007 - 03.2020
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Built collaborative working relationships within organization to achieve goals
- Fielded questions from staff, customers, and vendors using phone and email
- Created communication plans and utilized social media and messaging channels to promote news, announcements, and events
- Evaluated and reviewed office production and procedures to improve efficiency
- Placed orders, monitored usage, and coordinated stocking to control office supplies
- Generated reports to inform leadership of profits, operations, and other metrics
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Preserved customer loyalty by quickly and completely resolving complaints
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Covered daily office workloads through effective staffing and resource coordination.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Created training modules and documentation to train staff.
- Conducted quality, timely performance feedback and performance appraisals.
Education
Diploma -
Hillsborough High Shcool
Skills
- Office administration
- ARB Management
- Phone inquiries
- Verbal and written communication
- Insurance Credentialing
- Microsoft Office
- Quick Books
- Administrative Experience
- Flexible Schedule
- Medical filing
- Organizational skills
Certification
CPR Certification
First Aid Certification
Timeline
Patient Services Coordinator
Amedisys Home Health
02.2023 - Current
Patient Service Representative III
Tidelands Health Waccamaw Community Hospital
01.2022 - 01.2023
Executive Office Manager
Princeton Biofeedback Centre, LLC
08.2007 - 03.2020
Diploma -
Hillsborough High Shcool
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