Caroline Lovely
Shelbyville,TN
Summary
A Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Orderly and committed, with solid expertise in customer relations and resilience to handle challenges of a fast-paced surgical clinic. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated professional offering a bachelor’s degree in social work. Seeking an opportunity to expand upon these skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Operations Assistant
Murfreesboro Surgical Specialists Ascension Medica
Murfreesboro, TN
06.2023 - Current
- Managed the daily schedule of nine surgical doctors with various specialties.
- Answered phone calls, emails and other inquiries from patients or outside clinical staff.
- Provided administrative support to staff members in a variety of tasks such as data entry, scheduling appointments, and preparing documents.
- Answered and directed incoming phone calls
- Proficient in administrative duties such as faxing, filing, creating, and managing documents through Microsoft Word and Excel
- Work with a team and independently to accomplish daily tasks
- Conducted daily office operations, including opening and closing the office.
- Responded to patient issues to provide immediate resolution and improve retention.
- Handled confidential documents in accordance with established procedures.
- Sorted incoming mail, distributed correspondence throughout the office, and prepared outgoing mail for delivery.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members, resulting in successful patient care.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Identified needs of customers promptly and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed invoices and payments related to clinical services.
Undergraduate Student Intern
A Kid's Place, Child Advocacy Center
Lawrenceburg, TN
01.2022 - 05.2022
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as abuse or poverty.
- Participated in interdisciplinary team meetings to discuss cases and coordinate treatment plans for clients.
- Provided crisis intervention counseling when needed to help manage difficult situations involving the family unit.
- Informed victims about legal processes and timelines.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Followed data security regulations to keep client information confidential.
- Created reports summarizing client information for various stakeholders including courts and child welfare agencies.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Interviewed client families to assess situations, capabilities and problems.
- Worked with an interdisciplinary team to assess client needs and discuss collaborative treatment efforts.
- Collaborated with community partners such as schools, hospitals, social service organizations to provide comprehensive services to families in need.
- Educated clients about available community resources and assisted them with accessing those resources when needed.
- Provided supportive counseling services for families of victims of abuse or neglect.
- Maintained accurate records of client progress and interactions according to agency standards.
- Engaged in community outreach events to support the non-profit agency.
- Established and maintained relationships with outside agencies and community partners through ongoing organized events.
- Completed intake assessments with clients.
- Maintained lists of resources helpful to clients.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Provided crisis intervention services for clients experiencing acute distress.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Prepared and facilitated the Monique Burr Foundation's Child Safety Matters training to students in grades 1st-5th at Lawrenceburg Public School.
Support Staff
Primrose School of Spring Hill
Spring Hill, TN
07.2019 - 04.2022
- Adapted instructional techniques according to student learning styles and progress.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Established indoor and outdoor safe play environments for toddler-age children.
- Utilized technology such as computers and tablets in the classroom setting.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Taught children foundational skills in colors, shapes and letters.
- Assisted in providing a safe and secure environment for children.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Developed professional relationships with parents, teachers, directors and therapists.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Read stories to children and taught painting, drawing, and crafts.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Participated in workshops, trainings and conferences to improve educational skills.
- Built and strengthened positive relationships with students, parents and teaching staff.
Resident Assistant
Morning Pointe Assisted Living
Spring Hill, TN
04.2018 - 06.2019
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning residents.
- Safeguarded resident privacy with strict adherence to HIPAA protocols.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Communicated effectively with other healthcare team members regarding resident needs.
- Planned and served meals and snacks to residents according to prescribed diets.
- Answered resident call lights promptly and responded to patient requests quickly.
- Provided emotional support for residents who were experiencing depression or anxiety due to their illness or disability, as well as their families.
- Maintained clean and well-organized environment for resident happiness and safety.
- Created safe and positive living situations for residents by communicating with family and other staff about concerns or challenges.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Participated in team meetings regarding resident progress or concerns raised by family members.
- Observed residents for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved resident outlook and daily living through compassionate care.
- Assisted residents with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for residents by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our patient care.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Education
Bachelor of Social Work -
Middle Tennessee State University
05.2022
Associate of Science, University Parallel -
Columbia State Community College
05.2020
Skills
- Teachable
- Teamwork-Oriented
- Collaborative
- Active-Listening
- Empathetic
- Gracious
- Motivated
- Document Management
- Scheduling and Planning
- Sensitive Material Handling
- Customer Service
- Administrative Support
- Scheduling
- Office Administration
- High Volume Phone Inquiries
- Multitasking and Time Management
- Clerical Support
- Clear Communication
- Documentation and Recordkeeping
- Insurance Eligibility Verification
- Professional Networking
- Multi-Line Phone Proficiency
- Fast Learner
- Microsoft Office
Certification
- Certified facilitator of the Monique Burr Foundation Child Safety Matters and Teen Safety Matters training, 2022.
- Mandatory Child Abuse Reporter Training, 2021.
Accomplishments
- National Society of Leadership and Success, 03/2021-Present
- Phi Alpha Honor Society, 09/2020-Present
- Phi Alpha Honor Society, 01/2021-05/2022, President
- Student Social Work Organization, 09/2021-05/2022
- Phi Theta Kappa, 09/2018-05/2020
Timeline
Office Operations Assistant
Murfreesboro Surgical Specialists Ascension Medica
06.2023 - Current
Undergraduate Student Intern
A Kid's Place, Child Advocacy Center
01.2022 - 05.2022
Support Staff
Primrose School of Spring Hill
07.2019 - 04.2022
Resident Assistant
Morning Pointe Assisted Living
04.2018 - 06.2019
Bachelor of Social Work -
Middle Tennessee State University
Associate of Science, University Parallel -
Columbia State Community College
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