Caroline Lozada
Brooklyn,NY
Summary
I am seeking a position that will allow me to progress where I can lead and support a team with my veteran experience in hospitality, sales, and customer service to a growing company. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Offering reliability and strong work ethic, with readiness to learn and grow in this environment. Delivers solid understanding of navigating city routes and traffic patterns, combined with safe driving practices. Ready to use and develop organizational skills and time management in courier role.
Overview
15
15
years of professional experience
Work History
Security
Alpha Security
04.2023 - 06.2024
- Performed security audits to identify gaps in compliance and develop action plans for addressing deficiencies, ensuring continuous improvement of information security posture.
- Managed physical security of weapons, munitions and keys.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Improved system security by developing and enforcing strict security protocols and guidelines.
- Designed and implemented system security and data assurance.
- Conducted security assessments for local businesses, providing recommendations for improvements in physical security measures.
- Reduced potential information security incidents by developing and enforcing company-wide security policies and procedures.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
- Strengthened physical security measures including access controls, alarm systems maintenance, and security personnel deployment resulting in decreased unauthorized access incidents.
- Performed interior and exterior security patrols and checks.
- Improved efficiency in security reporting by introducing standardized reporting system for all security incidents.
- Implemented and monitored security measures for communication systems and networks and delivered advice on established security standards.
- Notified management of security, vandalism and theft concerns.
- Enhanced network security by identifying vulnerabilities and deploying necessary patches.
- Ensured proper functioning of security equipment by conducting routine inspections and timely maintenance, maintaining a high level of readiness for any potential security threats.
Courier Delivery Driver
FedEx Express
08.2017 - 04.2024
- Ability to lift 50 lbs
- Ability to maneuver packages of any weight above 50 lbs
- With appropriate equipment and/or assistance from another person
- Good human relations and verbal communication skills
- Ability to work in a constant state of alertness and in a safe manner
- Ability to remain calm in tough situations
- Scan all and delivered all packages by self
- Packages had to be handled with care
- Deliveries needed to be on a time schedule
- Trained new hires on customer service and deliveries on route
- Safety points
- Dealt with individuals from different backgrounds
- Aware of surroundings always
- Insured all doors to vehicle were locked
- Sound of judgment
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Pharmaceutical Tech
VA Pharmacy
01.2013 - 01.2015
- Prescription refills
- Billing medical insurance cards
- Handled all cash and credit card transactions
- Responsible for monthly inventory count
- Pricing and labeling for all stock and prescribed medication
- Facilitated smooth communication between staff members, fostering a positive team atmosphere that promoted collaboration within the workplace.
- Managed patient records effectively, ensuring data confidentiality while maintaining an efficient filing system for easy access when necessary.
- Assisted pharmacists with conducting drug utilization reviews for improved patient care and prescription accuracy.
Office Service Coordinator
LBI US LLC
01.2010 - 01.2013
- Manage and oversee daily office operations
- Client scheduling and managed staff coverage
- Handle all phone communications, filing, develop spreadsheets, fax reports, document scanning, and general office duties
- Reconcile multiple bank accounts using QuickBooks
- Shipped and received and deliveries pertaining to UPS, FedEx, and USPS
- Inventory management
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Monitored stock of office supplies to report shortages to management.
- Distributed incoming mail from shipments, couriers and postal delivery to [Number] departments within organization.
Office Secretary
Malka Entertainment
01.2009 - 01.2010
- Handled bar/bat mitzvah party proposals
- Handled all phone communication and general office duties
- Record keeping and filing
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
Education
Associate degree - liberal arts
Boricua College
Brooklyn, NY01.2015
High School Equivalency Diploma -
University of The State of New York
New York, NY04.2013
Skills
- Fluency in English
- Fluency in Spanish
- Proficiency in Microsoft Office
- Type speed of 75 words per minute
- Detail Oriented
- Strong communication skills
- Minimal supervision required
- Self-directed
- Highly motivational
- Time management
- Innovative thinker
- Administrative experience
- Information Security Knowledge
- Security Policy
- Data security principles
- Security Group Management
- Working Independently
- Attention to Detail
- Problem-Solving
- Time Management
- Excellent driving skills
- Customer Service
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security
Alpha Security
04.2023 - 06.2024
Courier Delivery Driver
FedEx Express
08.2017 - 04.2024
Pharmaceutical Tech
VA Pharmacy
01.2013 - 01.2015
Office Service Coordinator
LBI US LLC
01.2010 - 01.2013
Office Secretary
Malka Entertainment
01.2009 - 01.2010
Associate degree - liberal arts
Boricua College
High School Equivalency Diploma -
University of The State of New York
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