Caroline Lyons

Working alongside company owner to ensure the efficiency of all day-to-day operations. Managing the schedule of the owner & company, managing expenses, reconciliation for expenses, client relations, invoicing, training new staff, client disputes, past dues, managing the team, project management.
Discovering new and more efficient processes for the workflow and implementing them.

Tour potential candidates for admissions, communicate with families on a day-to-day basis about any issues or concerns, upload medically necessary documentation to portals, help retrieve insurance authorizations, prepare all staff for incoming patients, coordinating top tier care with the management team and coordinating staff inclusion events.

Maintaining the schedule of one of the Sr. VP of the company, scheduling meetings, maintaining the relationships of my coworkers with my superior, ordering anniversary/birthday/wedding/baby shower gifts to maintain employee relations, invoices, expenses, utility reports, gathering information for monthly newsletters, submitting the teams' work for awards, booking flights, booking transportation, booking hotels, planning division meetings, monthly reputation presentations for clients, and maintaining relationships throughout the entire company.

Booking new clients, managing the experience of regular clientele, product sales, product
knowledge, upholding federal and state regulations, knowledge of all offered services in extensive
detail, answering phones, cash-handling, navigating booking system, inventory duties, training new
employees, upholding high standards of the spa day-to-day for cleanliness and customer service.

Supplying all types of DME medical equipment as well as all respiratory related medical equipment.
Worked with doctors, nurses, case managers, directors and respiratory therapists. Worked with
team members to successfully grow our business within our district. Maintained close relationships
with hospitals to continue such growth. Worked with all varieties of patients and complicated
situations. Worked to comply with insurance companies.

Cash handling, opening store, closing store, handling customer relations, organizing co-workers' positions for shifts, maintaining compliance with state and corporate regulations, inventory duties.