Film, music, language, and history
Caroline Macari
Digital Communications Specialist
Baltimore,MD
Summary
Enthusiastic digital marketing specialist with over 5 years of experience eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of content writing and campaign development. Motivated to learn, grow and excel in client-facing communication strategy.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Executive Assistant & Development Associate
The Center For Independent Living
Berkeley, CA
09.2019 - Current
- Worked with the Executive Director to initiate new development projects and create fundraising strategies tied to TheCIL's mission, programs and goals.
- Planned and organized annual gala with more than 250 attendees and a 30% increase in donations.
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans, including social media strategy and software development.
- Maintained organization's social media accounts, newsletters, and websites, coordinating creative, exciting content on consistent basis.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and senior management staff.
- Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.
- Identified new sources, both individual and business, of support as donors and vendors.
Customer Care Specialist
SSENSE
Montreal, QC
04.2018 - 08.2019
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Managed billing, service and account issues for luxury retail customers.
- Achieved 95% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Accurately tracked and recorded all customer interactions in CRM platform.
Staff Writer & Culture Editor
The McGill Daily
Montreal, QC
09.2016 - 07.2018
- Conducted production meetings with editorial team to collaborate and review proposed publication suggestions.
- Delegated and tracked each staff writer's assignments and deadlines.
- Provided concise and constructive editorial feedback to writers through Google Suite.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
Advocacy Intern
TxtLAB At McGill
Montreal, QC
10.2017 - 04.2018
- Launched social media campaign to promote equity initiatives.
- Conducted qualitative research, gathered information from multiple sources and presented results.
Education
Bachelor of Arts - English & Communication
McGill University
Montreal, QC 09.2015 - 05.2019
Skills
93 WPM typing speed
Project Management
Marketing Strategies
Schedule & calendar planning
Filing and data archiving
Proofreading
Travel accommodations
Report writing
Conference planning
Travel coordination
Office administration
Administrative support
Documentation and reporting
Customer Relationship Management
Payment processing
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Executive Assistant & Development Associate
The Center For Independent Living
09.2019 - Current
Customer Care Specialist
SSENSE
04.2018 - 08.2019
Advocacy Intern
TxtLAB At McGill
10.2017 - 04.2018
Staff Writer & Culture Editor
The McGill Daily
09.2016 - 07.2018
Bachelor of Arts - English & Communication
McGill University
09.2015 - 05.2019