Caroline Mann
West Palm Beach,FL
Summary
Enthusiastic Senior Customer Service Representative with more than 35 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
36
36
years of professional experience
Work History
Sr. Customer Service agent
UBS Financial Services
1989.05 - Current
- I started my career in the operations department, processing deposits, disbursements, booking in securities, processing buys/ sells of stocks
- Processing all the office purchasing from general office supplies to breakroom supplies
- Later I moved to becoming a client service associate to a team of financial advisors, where I interacted with our clients, opening accounts, processing reports, booked meetings
- While still backing up our operations department and backing up our office IT.
- Responded to customer calls and emails to answer questions about products and services.
- Trained new personnel regarding company operations, policies and services.
- Processed, scheduled and executed customer orders for new and established customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Cross-trained and provided backup support for organizational leadership.
Sr. receptionist
Dr. Hospital
1988.03 - 1989.04
- Receptionist for a busy radiology department, prepared reports and x-ray board for doctors to read the films
- Scheduled office meetings and client appointments for staff teams.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Also wheeled patients to and from the ER for them to have x-rays
- Booked appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted customers and visitors in-person and via telephone calls.
Education
Associate - Medica Assistant
South College
06.1995
High school or equivalent - General
Forest Hill High School
06.1985
Skills
- Client Service associate - 10+ years
- Medical terminology - 4 years
- Fluent in Spanish - 10+ years
- Staff Training
- Customer Retention
- Customer Support
Dance Fitness, entering sweepstakes/contest
In my down time I enjoy dance fitness and entering sweepstakes/contest
Languages
Spanish
Full Professional
Timeline
Sr. Customer Service agent
UBS Financial Services
1989.05 - Current
Sr. receptionist
Dr. Hospital
1988.03 - 1989.04
Associate - Medica Assistant
South College
High school or equivalent - General
Forest Hill High School
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