Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Caroline Mask

Caroline Mask

Dadeville

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Harry and David. Excelled in conflict resolution and relationship building, enhancing customer loyalty and contributing to sales growth. Skilled in data entry and active listening, adept at leveraging interpersonal skills to exceed employer expectations and achieve high customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Sales/Customer Service Representative

Harry and David
10.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Restaurant Hostess

Eastside Grille
01.2018 - 01.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Photographer

Self Employed
01.2016 - 01.2019
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Photographed high-quality images for various print and digital projects.

Jewelry Sales Associate

Paparazzi Accessories
01.2017 - 01.2018
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.

Education

High School Diploma -

Stanhope Elmore Highschool
Millbrook, AL
05-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Scheduling
  • Team development
  • Order processing
  • Data collection
  • Microsoft PowerPoint
  • Multi-line phone talent
  • Product sales
  • Sales expertise

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English

Timeline

Sales/Customer Service Representative

Harry and David
10.2021 - 06.2022

Restaurant Hostess

Eastside Grille
01.2018 - 01.2019

Jewelry Sales Associate

Paparazzi Accessories
01.2017 - 01.2018

Photographer

Self Employed
01.2016 - 01.2019

High School Diploma -

Stanhope Elmore Highschool

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Caroline Mask