Summary
Work History
Education
Skills
Timeline
HOBBIES
Generic

CAROLINE MBAIZA LARI

Summary

To professionally, innovatively and in an effective manner carry out and execute my duties in tandem with the objectives of the organization, per excellence and in a way that enhances the overall goals of the organization as well as nurturing my career aspirations in journalism.

Work History

REPORTER, PRESENTER AND NEWS EDITOR

PAMOJA FM
  • Gathering news from the field, writing the scripts and editing the voice inserts to be used for the prime news.
  • Voicing my news stories to be used for the 9pm prime news.
  • Editing all the news coming from the field at the news desk.
  • Manage the staff working under my supervision.

Waitress

BIGSQUARE HOTEL
  • Greeting guests and taking drink and food orders.
  • Staying attentive to the needs of guests in the dining area.
  • Delivering food from the kitchen to the guests.
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
  • Ensuring that all customers are served to their customers and that all customers are happy and looking forward to coming back because of our remarkable service.

CUSTOMER SERVICE AGENT

HORIZON CALL CENTRE
  • Answer the phone- promptly answer up to 50 calls per shift within the company goal of three seconds with a 98 percent success rate.
  • Make calls- Utilize knowledge of more than a hundred products to make tailored recommendations based on customers needs and preferences.
  • Really patient- Trouble shoot technical issues with customers step by step to ensure first call resolution metrics were exceeded every month.

Cashier

MAMAROCKS KITCHEN BURGERS
  • Handling daily cash and credit transactions.
  • Operating the POS software ensuring the transactions total matches the recorded receipt total.
  • Promoted the benefits of our loyal program.

Education

Internship - The Journalism Course

Pamoja fm

Diploma - Journalism

Nairobi Institute Of Business Studies
01.2015

Kenya Certificate in secondary Education (KCSE) - undefined

Baraka Za Ibrahim Secondary School
01.2012

Kenya Certificate in primary education (KCPE) - undefined

Mashimoni Primary School
01.2008

Skills

  • Interpersonal skills-Ability to communicate with people at all levels and also appreciates the different communication skills required, while working as a team
  • Honest and reliable-I possess strong morals and ethics and ensures reliability and ability, to responsibly undertake tasks
  • Flexible- I am comfortable with changing environments and situations hence am flexible and adaptable at all times
  • Time management-I am fully dedicated to effective prioritization and management of time

Timeline

Waitress

BIGSQUARE HOTEL

CUSTOMER SERVICE AGENT

HORIZON CALL CENTRE

Cashier

MAMAROCKS KITCHEN BURGERS

Diploma - Journalism

Nairobi Institute Of Business Studies

Kenya Certificate in secondary Education (KCSE) - undefined

Baraka Za Ibrahim Secondary School

Kenya Certificate in primary education (KCPE) - undefined

Mashimoni Primary School

REPORTER, PRESENTER AND NEWS EDITOR

PAMOJA FM

Internship - The Journalism Course

Pamoja fm

HOBBIES

Reading on issues such as health and youth empowerment, travelling and charity work., Researching on new ideas pertaining the journalism industry

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CAROLINE MBAIZA LARI