Caroline M Brown
Las Vegas,NV
Summary
Accomplished and energetic with more than 13 years of experience in a fast-paced Banquet department. Excellent communication and time management. Motivated leader with strong organizational and prioritization abilities. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Customer and Personal Service, English Language Active Listening Speaking Reading Comprehension Time Management Coordination Judgment and Decision Making Monitoring Complex Problem Solving
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
15
15
years of professional experience
Work History
CSR
Taylor Printing
08.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Bartender
Velocity
05.2024 - Current
- Developed and crafted innovative cocktail recipes to enhance customer experience.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Managed inventory, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional service, fostering positive relationships with regular patrons.
- Monitored compliance with health and safety regulations in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Banquet Set Up Supervisor
Red Rock Casino
10.2010 - 05.2020
- Train team members in proper operational procedures and functions and explain company policies.
- Inform workers about interests or special needs of specific groups.
- Kept team adhered to each event’s schedule with careful monitoring of timetables and expert handling of challenging events.
- Resolve customer complaints regarding worker performance and provide services to customers, such as equipment or information they need.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Prepare conference or event materials and set up conferences, meetings, or special events, such as luncheons, graduation ceremonies and weddings.
- Review work done by others to, ensure that company format policies are followed, and recommend revisions.
- Inspect event facilities to ensure that they conform to customer requirements. Read BEO and make sure the information was correct with the Catering manager and distribute work for the day to our team.
- Adapted event plans based on extensive knowledge of catering equipment and requirements of specific venues.
- Covered individual and team banquet event demands with well-planned employee schedules.
- Executed last-minute changes and inspected set ups in time for all staff final calls.
- Delivered exceptional guest experiences through careful adherence to customer specifications and job work orders. Improved performance by mentoring struggling workers to strengthen job skills and knowledge.
Box Office Agent
Avenger station
01.2017 - 09.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the end of shifts to ensure that amounts are correct and that there is adequate change.
Education
Bank teller -
West Valley Occupational Center
Bartending
Crecent Moon School of Bartending
Las Vegas, NVSkills
- Employee training
- Time management
- Coordination
- Cash register counting
- Task prioritization
- Bilingual
- Multitasking
- Microsoft Word
- Customer focus
- Microsoft outlook
- Computer proficiency
- Data entry
- Customer relations
- Office equipment proficiency
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
CSR
Taylor Printing
08.2024 - Current
Bartender
Velocity
05.2024 - Current
Box Office Agent
Avenger station
01.2017 - 09.2017
Banquet Set Up Supervisor
Red Rock Casino
10.2010 - 05.2020
Bank teller -
West Valley Occupational Center
Bartending
Crecent Moon School of Bartending
Similar Profiles
Phillip KaszaPhillip Kasza
Printing Supervisor at Olmsted Printing / Master Printing GroupPrinting Supervisor at Olmsted Printing / Master Printing Group
MOHD RAMDI BIN MUSLI MOHD RAMDI BIN MUSLI null
FREELANCE GRAPHIC DESIGNER at DA VINCI PRINTING, RED BRICK PRINTINGFREELANCE GRAPHIC DESIGNER at DA VINCI PRINTING, RED BRICK PRINTING
Ian KresakIan Kresak
Surveying Techincian at Taylor Wiseman & TaylorSurveying Techincian at Taylor Wiseman & Taylor
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters