Caroline McAvoy
Noblesville,IN
Summary
Dynamic Team Lead at Once Upon A Child Franchise with proven leadership and complaint resolution skills. Expert in workplace safety and quality control, driving team performance and fostering collaboration. Recognized for training new staff and enhancing customer satisfaction through effective problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Team Lead
Once Upon A Child Franchise
Carmel, IN
08.2024 - Current
- Provided support to junior staff during peak periods of workloads.
- Maintained positive working relationship with fellow staff and management.
- Monitored team progress and enforced deadlines.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Processed sales transactions via cash register and telephone orders.
Machine Operator
Metro Plastics Technologies
Noblesville, IN
07.2022 - 06.2024
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Observe machine operations to detect any problems or defects in the finished product.
- Collaborate with other departments when necessary for successful completion of projects.
- Inspect finished workpieces to ensure conformance with specifications.
Sales Associate
Burlington
Fishers, IN
02.2019 - 08.2021
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Team Member
Arby's
Fishers, IN
12.2018 - 11.2019
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Monitored expiration dates on food items for freshness assurance.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Education
High School Diploma -
Noblesville High School
Noblesville, IN06-2020
Skills
- Workplace Safety
- Safety Compliance
- Basic Math
- Cleaning
- Cash Handling
- Complaint resolution
- Creativity and Innovation
- Leadership Qualities
- Product Knowledge
- Decision-making capabilities
- Complex Problem-Solving
- Organizing Work Stations
- Flexible Schedule
- Social media expertise
- Following Instructions
- Data Analysis
- Time management abilities
- Quality Control
- Problem-Solving
- Strong Work Ethic
- OSHA
- Teamwork and Collaboration
- Computer Skills
Affiliations
- I regularly volunteer at Grace Community Church's Student Ministry program, leading a group of middle school girls closer to God and community.
- In High School, I interned at Noblesville East Middle School for a year as a student teacher, and learned a bit about how we educate the next generation of students.
Education and Training
other
Timeline
Team Lead
Once Upon A Child Franchise
08.2024 - Current
Machine Operator
Metro Plastics Technologies
07.2022 - 06.2024
Sales Associate
Burlington
02.2019 - 08.2021
Team Member
Arby's
12.2018 - 11.2019
High School Diploma -
Noblesville High School
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