Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Caroline McClaugherty

College Station,TX

Summary

Passionate health administration professional with expertise in project management and customer relationship management. Strong ability to work independently, solve problems, and quickly learn new processes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Quality and Regulatory Affairs Intern

CardioQuip
College Station, TX
05.2022 - Current
  • Managed FDA medical device reporting procedures.
  • Developed comprehensive reports on Quality department metrics for annual performance review by top management.
  • Engaged in communication with customers and successfully addressed FDA recall concerns
  • Implemented procedural instructions resulting in enhanced efficiency of complaint workflow.
  • Facilitated documentation process closure for corrective and preventative actions in the organization.
  • Led successful recall documentation projects with cross-functional teams.
  • Compiled, reviewed, and edited technical documents to ensure accuracy and compliance with applicable regulations.

Administrative Resident

University Health
San Antonio, TX
05.2024 - 08.2024
  • Led efforts to improve referral processes for unfunded patients seeking specialty doctors through the management of an A3 project, involving comprehensive research and analysis before implementing process redesign.
  • Collaborated with senior leadership in dyad meetings to evaluate project progress and strategic initiatives for the organization
  • Applied lean methodology and systems thinking approach to identify opportunities for enhancing processes across multiple departments.
  • Rounded with various clinical and administrative teams, including ambulatory clinics, emergency department, urgent care, call centers, financial, clinic, and durable medical equipment teams, to gain insights into operational workflows and patient interactions.

Education

Master of Health Administration -

Texas A&M University
College Station, TX
05.2025

Bachelor of Science - Allied Health

Texas A&M University
College Station, TX
05.2023

Skills

  • Interpersonal communication
  • Effective time management
  • Team Collaboration
  • Lean framework
  • Microsoft excel
  • Document Management
  • Process Improvement
  • Database Maintenance

Affiliations

  • American College of Healthcare Executives, 2023- Current
  • Medical Group Management Association, 2023- Current
  • Institute for Healthcare Improvement, 2023- Current
  • Healthcare Financial Management Association, 2023- Current
  • Association for Future Healthcare Leaders, 2023- Current

Certification

  • IHI Certificate in Quality and Safety, 2023
  • Six Sigma White Belt Certification, 2023
  • Project Management Institute Business Continuity Certificate, 2023

Timeline

Administrative Resident

University Health
05.2024 - 08.2024

Quality and Regulatory Affairs Intern

CardioQuip
05.2022 - Current

Master of Health Administration -

Texas A&M University

Bachelor of Science - Allied Health

Texas A&M University

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Caroline McClaugherty