CAROLINE MCDONALD
Sacramento,USA
Summary
Innovative leader with a focus on customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
CAVU Escape Lounge
Sacramento, CA
03.2024 - Current
- Provided a high level of customer service/care for airport lounge clientele.
- Performed regular inventories of food and beverage items.
- Trained qualified candidates for open positions within the front-of-house team.
- Developed strategies to improve the efficiency of front-of-house operations.
Director of Special Events
Chateau du Sureau
Oakhurst, California
09.2021 - 08.2022
- Developed and implemented successful strategies for event planning and execution.
- Provided leadership and direction to team members in order to achieve desired outcomes.
- Employed strong organizational skills to manage multiple projects simultaneously while meeting tight deadlines.
- Collaborated closely with clients to identify objectives and develop creative solutions to meet their needs.
Food and Beverage Supervisor/Banquet Captain
Delaware North Company
Fish Camp, USA
08.2016 - 12.2017
- Overseeing a staff of over 30 and events up to 600 people including: wedding events, conferences, seminars and formal banquets for royalty and political officials
- Services provided hand passed, synchronized, plated and buffets
- Oversaw nightly billing, payroll operations, incident reports regarding both staff and guests, event recaps, and departmental emails
- Frequent communication between all departments in multiple divisions including Accounting, Housekeeping, Front Office, Guest Services, engineering/landscaping
Guest Services Manager
Delaware North Company
Fish Camp, USA
01.2016 - 12.2017
- Overseeing two departments: Concierge and Guest Recreation
- Responsibilities include: overseeing the booking of in house and outside activities for guests and the policies and procedures involved in the booking
- Quality control
- Food presentation
- Staff Leadership
- Problem Solving
- Staff Supervision
- Decision Making
- Sustainability Practices
- Event Coordination
- Time Management
- Payroll Preparation
- Food Safety
- Worker Training
- Food and Beverage Service
- ServSafe Food Manager
- Hiring and Onboarding
- Equipment Purchasing
- Work Area Inspection
- Service Quality Standards Evaluation
- Safety Training
- Staff Management
- Critical Thinking
Rail Tour Guide
Holland America/Princess Cruises
Anchorage, Alaska
04.2011 - 09.2014
- Onsite recreation activities: Archery, climbing wall, pool maintenance, nature hikes day and night, snow shoe rental, mountain bike rental, ice skating and rink operation including skate maintenance, fishing gear maintenance and rentals, child and pet care
- Assisting in interviewing, hiring, scheduling, training, disciplinary action, and termination processes
- Frequent multi-departmental relations, meetings and presentation of ideas in a professional capacity and purchase orders
- Involved in special event operations and activities
- Mastered working productively for 10-16 hour shifts, and communicating factual information and entertaining narrative to groups of 80+ tourists
- Gained experience working with a variety of ages and demographics as the leader and overseer of operations in my assigned rail car
- Strong teamwork was required to coordinate with guests as well as employees in the bar and dining cars
Education
B.A. - Intercultural Studies
CBC University
Abbotsford, British ColumbiaSkills
- Product Management
- Systems Knowledge
- Scheduling staff
- Customer service
- Team leadership
- Ordering supplies
- Allergen awareness
- Cost control
- Sanitation standards
- Event planning
- Fine dining expertise
- Vendor relations
- Staff training
- Banquet operations
- Inventory management
- Conflict resolution
- Quality control
- Food presentation
- Staff Leadership
- Problem Solving
- Staff Supervision
- Decision Making
- Sustainability Practices
- Event Coordination
- Time Management
- Payroll Preparation
- Food Safety
- Worker Training
- Food and Beverage Service
- ServSafe Food Manager
- Hiring and Onboarding
- Equipment Purchasing
- Work Area Inspection
- Service Quality Standards Evaluation
- Safety Training
- Staff Management
- Critical Thinking
Certification
- Q.U.E.S.T - Outdoor Discipleship Certificate, CBC Vancouver, 2011
- RSA, 2019, Australia
- Food Safe Manager, 2022
Awards
Diploma equivalent to an Associates Degree
Timeline
Front of House Supervisor
CAVU Escape Lounge
03.2024 - Current
Director of Special Events
Chateau du Sureau
09.2021 - 08.2022
Food and Beverage Supervisor/Banquet Captain
Delaware North Company
08.2016 - 12.2017
Guest Services Manager
Delaware North Company
01.2016 - 12.2017
Rail Tour Guide
Holland America/Princess Cruises
04.2011 - 09.2014
B.A. - Intercultural Studies
CBC University