Caroline McNeely

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Provide physical therapists, occupational therapists, and physical therapy assistants with non-medical support
• Escort patients from the waiting room to the clinic
• Prepare treatment equipment and treatment areas
• Demonstrate to patients the proper use of equipment and exercise routines
• Help treat patients by applying heat packs and paraffin dips, assisting patients into whirlpool, helping patients onto exercise equipment, and performing prescribed exercises and strengthening techniques
• Maintain safe and clean working and treatment environment
• Maintains supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, and verifying receipt of supplies
• Carry out receptionist duties as needed including welcoming patients into the waiting room and check in area, checking patients in/out, scheduling appointments, communicating with patients on the phone, making patient charts, and pulling charts for the next day.

• Present menus, answer questions about menu items, and make recommendations
• Take accurate food and beverage orders from customers
• Enter orders into the computer system and ensure they are transmitted to the kitchen accurately
• Serve food and drinks to customers in a timely and efficient manner
• Check back with customers to ensure satisfaction and address any concerns
• Prepare and deliver accurate bills and process payments
• Collaborate with kitchen staff to ensure orders are prepared correctly
• Maintain a clean and organized work environment, including dining tables and server stations
• Follow food safety and sanitation guidelines to ensure a safe dining experience
• Upsell menu items and promote special promotions to increase sales
• Work as part of a team to ensure smooth restaurant operations
• Communicate effectively with both customers and coworkers
• Handle customer complaints and resolve issues professionally
• Perform side work duties such as rolling silverware, restocking supplies, and cleaning duties.

May 2019- August 2019, May 2021- August 2021

• Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
• Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
• Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
• Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
• Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
• Adapted teaching techniques to different learning styles.

• Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
• Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions
• Answered incoming calls and provided information regarding hours of operation, location, and menu items
• Answered the phone to take delivery or pickup orders from callers
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Maintained neat and well-groomed appearance and observed all uniform requirements.