Caroline Medina

• Gather patient information by allowing patients to fill out HIPAA forms to release medical records.
• Maintain master patient index by completing an assigned portion of the daily audit trail.
• Initiate the medical record by creating and processing the patient care record folder.
• Maintains record availability by processing charts into the digital patient database.
• Retrieves medical records by following chart-out procedures.
• Keep healthcare providers informed by communicating the availability of requested records.
• Maintain quality results by following hospital guidelines and standards.
• Serve and protect the hospital or facility’s community by adhering to federal, state, and local guidelines.

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.

● Assisted with various aspects of the HEDIS process through the continuous review of records, collection of medical records, and abstraction of medical records and other data.

● Reviewed and analyzed data on medical charts to ensure HEDIS measure compliance.

● Performed other duties as assigned and modified at the manager’s discretion.

● Resolved, clarified codes, and diagnosed conflicting, missing, or unclear information by consulting with doctors or others.

● Reviewed and analyzed data on medical charts to ensure HEDIS measure compliance.

• Used company software and databases to maintain records of services performed and patient conditions.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Built strong relationships with clients to deliver emotional support and companionship.
• Supported patient care excellence via planning and interpretation of programs.

● Oriented and educated patients and their families by creating appointments to meet with them.

● Developed interdisciplinary care plan and other case management tools by participating in meetings; coordinated information and care requirements with other care providers; resolved issues that could affect smooth care progression.

● Contributed to team effort by accomplishing related results as needed.

● Made outreach efforts for potential Health Home clients, sent by the Department of Health Medicaid program, as well as deactivating patients when outreach attempts fail.

● Searched potential clients via MAPP (Medicaid Analytic Performance Portal) E-PACES and PSYCKES.

● Additional to make sure clients are attending appointments as indicated, completed, and transmitted 2010E supportive individual housing applications for patients.

● Managed 60+ caseload of Home Health Care Clients, assisting clients with Housing (2010E) interviews.