Caroline Mendoza
CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
UCLA
03.2023 - Current
- Maintained a proactive flow of patients by making sure all appointment details were correct prior to checking in.
- Responsible for greeting patients and checking them in.
- Responsible for assisting with phone calls.
- Assigned to a Physician and familiarized with their work flow and work ethic.
- Practice CICARE
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Super EPIC USER
Front desk receptionist
Rheumatology Therapeutics Medical Center
10.2020 - 03.2023
- Answer phone calls
- Assisted patients with taking payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Obtaining insurance information and making sure to get correct benefits for patient and office.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Caregiver, Lead Care Manager, Medicine Technician
Sunrise Senior Living
03.2019 - 10.2020
- Caregiving
- Answering resident calls
- Answering phone calls from family members
- Handling resident's medications
- Perform First Aid- if needed
- Perform CPR if needed
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Front Desk Receptionist
Pride Auto Body
12.2018 - 03.2019
- Tasked with clerical duties, to include answering phone calls, scheduling appointments
- Dealing with insurance companies, towing companies and dealerships
- Arranged transportation for clients to and from sites
- Performed inspections of vehicles and verification of insurance coverage for covered repairs
Education
High School Diploma -
John F. Kennedy
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft outlook
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Appointment scheduling
- Verbal communication
- Microsoft Word
Languages
English
Spanish
Timeline
Administrative Assistant
UCLA
03.2023 - Current
Front desk receptionist
Rheumatology Therapeutics Medical Center
10.2020 - 03.2023
Caregiver, Lead Care Manager, Medicine Technician
Sunrise Senior Living
03.2019 - 10.2020
Front Desk Receptionist
Pride Auto Body
12.2018 - 03.2019
High School Diploma -
John F. Kennedy
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