Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Meszaros

Naples,FL

Summary

Dynamic professional with a proven track record at Germain BMW of Naples, excelling in customer service and team leadership. Skilled in cash handling and conflict resolution, I enhanced client satisfaction through effective problem-solving and communication. Committed to fostering a positive work environment while streamlining operations for increased efficiency.

Overview

3
3
years of professional experience

Work History

Shift Leader

Beyond Juicery And Eatery
03.2025 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Receptionist

Germain BMW of Naples Fl
11.2022 - 01.2025


  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Palmetto Ridge Highschool
Naples, FL
05.2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Conflict resolution
  • POS system operation
  • Inventory counts
  • Client support

Timeline

Shift Leader

Beyond Juicery And Eatery
03.2025 - Current

Receptionist

Germain BMW of Naples Fl
11.2022 - 01.2025

Palmetto Ridge Highschool

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