CAROLINE M. FIGUEROA RIVERA
Bronx,NY
Summary
Efficient [Desired Position] with robust background in processing. Proven ability to streamline workflows and ensure compliance with regulatory standards. Demonstrated expertise in data management and quality assurance.
Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.
Overview
5
5
years of professional experience
Work History
Fish Egg Processor
OBI Seafood
06.2023 - 09.2023
- Collection and packaging of fish eggs at a fast pace work environment required standing long hours
- Maintained sanitation's duties and safe work station
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Assembly Line Worker
OBI Seafood
06.2023 - 09.2023
- Collection and packaging of fish eggs at an fast-paced work environment required standing long hours
- Maintained sanitation's duties and safe workstation
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
Waitress
La Revolución
03.2023 - 06.2023
- Making reservations via phone and taking orders
- Greeting and assisting costumers
- Maintaining an clean environment
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cashier
Gulf Gas Station
01.2022 - 03.2023
- Greeting and assisting costumers
- Help customers with product inquiries, exchanges, and refunds
- Operating cash register and accepting payments electronically
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Customer Service Representative
Sykes
01.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolve costumers problems via phone
- Cancel and upgrade accounts
- Taking payments, information and other pertinent information such as address and phone numbers
Education
High School Diploma -
Escuela Vocacional Para Adultos
01.2015
Skills
- Proficient in Client Relations
- Communication skills
- Bilingual Proficiency in Speaking and Writing
- Skilled in MS Word
- Excel Data Management
- Proficient with PowerPoint
- Proficient in Outlook Management
- Skilled in QuickBooks Software
- Flexible Problem-Solving
- Strong Organizational Skills
- Engaged Listening
- Consistent Professional Commitment
- Attention to detail
Timeline
Fish Egg Processor
OBI Seafood
06.2023 - 09.2023
Assembly Line Worker
OBI Seafood
06.2023 - 09.2023
Waitress
La Revolución
03.2023 - 06.2023
Cashier
Gulf Gas Station
01.2022 - 03.2023
Customer Service Representative
Sykes
01.2019 - 12.2019
High School Diploma -
Escuela Vocacional Para Adultos
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