Personable and dedicated Customer Service Representative with extensive experience in Restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Caroline Moniz
Kitchen Manager
Las Vegas,NV
Summary
Overview
8
years of professional experience
Work History
Valvoline Instant Oil ChangeLas Vegas, NV
Customer Service Representative
11.2020 - Current
Job overview
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Freddy's Frozen Custard & SteakburgersGrand Junction, CO
General Manager
02.2016 - 06.2020
Job overview
- Prepared staff work schedules and assigned team members to specific duties.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Oversaw product development initiatives from concept through completion stages.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Supervised employees through planning, assignments and direction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Ekahi grillGrand Junction, CO
Kitchen Manager
01.2016 - 06.2016
Job overview
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Distributed food to service staff for prompt delivery to customers.
Education
Kauai Community CollegeLihue, HI
Associate of Arts from Culinary Arts
06.1996
University Overview
Waimea High SchoolWaimea, HI
High School Diploma
06.1993
University Overview
Skills
- Account Updating
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Product Knowledge
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Grammar
- Stock Management
- Quality Assurance Controls
- Store Maintenance
- Quality Control
- Positive and Professional
- Courteous Demeanor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative
Valvoline Instant Oil Change
11.2020 - Current
General Manager
Freddy's Frozen Custard & Steakburgers
02.2016 - 06.2020
Kitchen Manager
Ekahi grill
01.2016 - 06.2016
Kauai Community College
Associate of Arts from Culinary Arts
Waimea High School
High School Diploma
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