Caroline Montelongo-Pickle
Plano
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Whataburger. Excelled in fast-paced environments, demonstrating exceptional multitasking and communication abilities. Recognized for outstanding work ethic, integrity, and a fast-learning curve. Proficient in Microsoft Office, ensuring efficient and innovative solutions to drive team success and customer satisfaction. Team player and a team leader. I am detail oriented and self-motivated.
Overview
3
3
years of professional experience
Work History
Cashier
Dollar Tree
08.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Head Hostess
Trophy Chest
01.2022 - 03.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Team Member/Team Leader
Whataburger
04.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Team leader running the drive-thru, working quickly and efficiently with understanding of technical equipment
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Legacy Preparatory Charter Academy
Plano06-2023
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Diligent and hard working
- Fast learner
- Proficient with Microsoft Office
- Ability to multitask, and prioritize
- Great time management skills
- Excellent communication skills (written and verbal)
- Ambitious, driven, and innovative
Timeline
Cashier
Dollar Tree
08.2023 - 03.2024
Head Hostess
Trophy Chest
01.2022 - 03.2023
Team Member/Team Leader
Whataburger
04.2021 - 05.2022
High School Diploma -
Legacy Preparatory Charter Academy
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