Caroline Morancy
Hollywood,FL
Summary
As I am the fresher in this field, I will know about the nature of my work. Moreover, I will attempt to know about the various processes which form my job. By doing so, I will be able to do my job more proficiently. On the other hand, I shall implement my knowledge into the hands-on world. I will always try to use my skills like honesty, devotion towards my job, punctuality, etc. I will discuss my ideology with my supervisors. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with any position I get hired into. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ERMC Aviation Control Room Operator
ERMC Aviation
02.2023 - Current
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Followed safety protocols and procedures to maintain safe working environment.
- Documented daily activities in internal system and submitted timely shift reports.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Provided variance reports to field staff to assist with task prioritization.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
Cabin Service Agent
Prosegur
12.2022 - 01.2023
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits
- Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Cashier/Customer Service
Delaware North
01.2019 - 04.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Crew Member
Taco Bell
01.2014 - 09.2016
- Greeting guests
- Taking food and drink orders
- Preparing food and drink
- Maintaining a clean work environment and answering questions about menu items and promotions
- Also, make sure that the food that's being served is always fresh and has undergone the proper food handling procedure.
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Receptionist
Miami Workers Center
06.2010 - 03.2012
- Answer phones and transfer calls to the appropriate employees
- Greet and assist visitors with visitor badges or escort them to an office or meeting room
- Offer guests something to drink
- Handle questions about the business or offer brochures with business information
- Take messages and make sure they get to the appropriate employees
- Accept and sign for packages and distribute mail
- Occasional filling, bookkeeping and scheduling
- Maintain a pleasant appearance of the reception area or lobby.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors apositive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
Education
High school diploma -
Worldwide Academy
Miami, FL06.2011
Skills
- To succeed & to excel as an individual is my goal coming into your company I will not just attempt to learn skills of the job but I intend to surpass the expectations that this job entails I am capable of doing whatever this job entails proficiently Over the years I have obtained the skills of honesty, devotion, & punctuality when it comes to work By implementing the skills and knowledge that I have I think that I will be a great addition to your team (8 years)
- Patrol
- Stocking
- Security
- Organizational Skills
- Customer Service
- Word
- Cash Handling
- Food Handling
- Surveillance
- Food Preparation
- Toddler Care
- Loss Prevention
- Childcare
- Typing
- Meal Preparation
- Flexibility
- Team Work
- Reliability
- Supervising experience
- Problem-solving
- Conflict management
- Security Camera Monitoring
- Telephone Switchboard Operation
- Emergency Response
- Documentation Skills
Certification
- Security Guard, 2021-09-01
- Class D Security License
- Food and safety certificate, 2021-09-01
Languages
English /creole - Fluent
Assessments
Security Guard Skills, Proficient, 2020-03-01
Personal Information
Title: Customer service
Timeline
ERMC Aviation Control Room Operator
ERMC Aviation
02.2023 - Current
Cabin Service Agent
Prosegur
12.2022 - 01.2023
Cashier/Customer Service
Delaware North
01.2019 - 04.2020
Crew Member
Taco Bell
01.2014 - 09.2016
Receptionist
Miami Workers Center
06.2010 - 03.2012
High school diploma -
Worldwide Academy
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