Caroline Morgan
Temple
Summary
Customer service and operations professional with 7+ years of experience optimizing workflows, coordinating team efforts, and improving processes. Recognized for problem-solving, adaptability, and delivering efficient support in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Advocate
Baylor Scott & White Health Plan
12.2025 - Current
- Served as a primary point of contact for members, assisting with account inquiries related to enrollment status, payment information, and demographic updates within the system.
- Addressed member concerns with professionalism and empathy, working toward timely resolution and preventing escalation to formal complaints.
- Maintained accurate and detailed documentation of all phone interactions, meeting department standards while adhering to schedule and performance expectations.
Customer Service Representative
EC Designs
02.2021 - 06.2025
- Delivered accurate product and order information via phone/email.
- Improved satisfaction through tailored product advice and swift issue resolution.
- Maintained detailed records and managed challenging interactions with professionalism.
Sales Associate
EC Designs
11.2018 - 02.2021
- Conducted personalized consultations and product demos.
- Handled cashier duties, inventory, and supported sales promotions.
Team Member
The Baked Bear
05.2018 - 07.2019
- Trained new employees and maintained inventory accuracy.
- Assisted in opening/closing procedures to ensure smooth daily operations.
- Coordinated with team members to streamline prep and production for peak periods.
Sales Associate
Cost Plus World Market
11.2016 - 10.2017
- Organized floor displays and maintained stock levels for seasonal product changes.
- Collaborated with teammates to achieve daily sales targets.
- Assisted in tracking inventory discrepancies and implementing restock plans.
Earlier Work
- Newsletter Coordinator, First Presbyterian Church | 2014 – 2017
- Customer Service Rep, Great Scott Studio | 2015
- Camp Counselor, Camp Honey Creek | Summers
Education
B.A. - Integrated Media & Graphic Design
Stephens College
Columbia, MO12.2013
Skills
- Process Improvement
- Team Collaboration
- Inventory Management
- Problem Solving
- Communication
- Adaptability
Timeline
Customer Advocate
Baylor Scott & White Health Plan
12.2025 - Current
Customer Service Representative
EC Designs
02.2021 - 06.2025
Sales Associate
EC Designs
11.2018 - 02.2021
Team Member
The Baked Bear
05.2018 - 07.2019
Sales Associate
Cost Plus World Market
11.2016 - 10.2017
B.A. - Integrated Media & Graphic Design
Stephens College