Caroline Moshi
Houston,TX
Summary
Caroline Moshi holds a Bachelor Degree in Tourism from Makerere University in Uganda. Currently focused in the Aviation industry in East Africa. Accomplished in Management, Customer service, Reservations, Sales and Communication with 15 years of experience in both the Hospitality, Aviation Industry. Successfully delivered and organizing sales visits, presenting products, established new business, maintain accurate records, attended trade exhibitions, conferences. Dedicated to Result Based Management (RBM) with devotion and passion in Airline, Hospitality and Tourism Industry. An excellent team player with excellent organizational, communication, and interpersonal skills. Accomplished Sales Executive with 15 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
15
15
years of professional experience
Work History
Appointed Sales Executive
Precision Air Service Ltd
06.2015 - Current
- Establish new business through meeting with Corporate and agents
- Attend trade exhibitions and conferences
- Present product by updating new routes and service introduced in the market
- Review sales performance basing on the sales target given
- Negotiate corporate deals with clients
- Manage and Build relationships with corporate and agents
- Make initial customer contact through visits and calls
- Tender preparation & Documentation to produce exceptional quality tender submissions, tailored to the requirements of each individual client, producing the best possible bid for the company
- Prepared and delivered sales presentations to potential suppliers especially on Reservations system (CRANEPAX) and company product knowledge
- Overseeing day to day operations of the sales office and the operation team at Coastal Zone
- Renewing system contracts and open new office for Agents and Corporate
- Supervise front desk reservations and office operations in daily routine
- Seal deals with Big corporate such as SGA, TOTAL ENERGY, CSSC (NGO) who issue tickets direct with Precision Air office
- Create current data base with over 200 agents and 100 corporate in Tanzania
- Follow up on company bad debt which was managed to be secure within a short time
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Indoor Sales Supervisor
Precision Air Service Ltd
06.2015 - 02.2016
- Managed all aspects of the company’s operations including Banking, Ticket reservations, business development, customer relations, communication, people and resources
- Actively support that payments from the customers are received in accordance with the terms and conditions of the contract
- Coordinate with various agencies involved with each sales Opportunity, including Hotels, schools, government officials, individuals and private companies
- Manage and coordinate of travel requirements of all official visits of the management
- Maintained regular communications with agents and Corporates by phone & emails
- Managed employment contracts, staff welfare and approved monthly staff payroll
- Coordinated and supervised the recruitment, selection and training of company staff
- Outstation travel for tender submissions and follow-ups with clients / potential clients(Pemba)
- Processed business licenses and permits from various government authorities
- Ensured optimal utilization of company resources e.g
- Vehicles
- Oversee smooth running of all day-to-day operations of the company
- Developed executing and evaluating marketing and sales strategies
- Initiated, negotiated and closed business contracts with Corporates
- Prepared strategic plans, marketing plans and tender documents
- Prepared and delivered sales presentations to front desks, travel agents and Corporates
- Reconciling sales return and banking of cash collected and submitted same in accordance to company procedures
- Handled travel agencies, corporate, client complains and compliments
- Managed two offices Airport and the Town office in Zanzibar Station with four reservations staff
- Facilitated change of Management from precision Air to Zenith Travel
- Increased Data base from 20 agents both IATA and Non IATA to 80 agents in 2016
Reservation and Ticketing Sales Agent
Precision Air Service Ltd
05.2012 - 10.2014
- Reservations, confirmations, reconfirmations, and seat selection for clients on flights in compliance with the career policies, procedures and customer expectations
- Ensure daily sales reports and sales dispatches are submitted in accordance to company procedures
- Protect and enhance revenue collection to meet carrier expectations
- Effectively communicate relevant aspects of customer service internally and externally to meet customer expectations
- Appointed to shift to Zanzibar Station as Indoor Sales Supervisor and oversee Zanzibar and Pemba Stations
- A reward of recommendation letter of best customer service provider by Managing director of Precision Air
- (05th April 2013)
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of [Type] products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Built relationships with customers and community to promote long term business growth.
- Assisted call-in customers with questions and orders.
Customer Service Agent
Precision Air Service Ltd
10.2009 - 05.2012
- Efficient and effective check in and boarding of passengers in compliance with procedures and customer expectations
- Ensure that operations and working environment comply with relevant statutory and industry requirements
- Protect and enhance revenue collection to meet carrier expectations especially on excess baggage
- Meet and greet passengers in arrival lounge
- Answering any queries passengers might have about their journey
- Checked bookings and issuing boarding passes to their final destinations
- Kept passengers updated on any changes to flight information
- Directed passengers to the correct gate for their flight departure
- Weighed and checked in luggage at the check in counter
- Responded in a calm and professional manner to customer complaints
- Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight
- Followed security procedures by advising not to carry dangerous goods such as sharp objects as knives
- Knowledgeable on check-in systems (CODECO)
- Best Customer Service Provider to over 40 passengers whose direct flight to Mwanza was delayed for three hours and gave option to via Kilimanjaro and connect to Mwanza in the mid-day which was the best option rather than waiting other three hours to get direct flight
Education
Bachelor Degree - Tourism
Makerere University
KAMPALA-UGANDA02.2010
Skills
- Strong communication and social skills
- Problem solving
- Customer service skills
- Presentations on product knowledge
Affiliations
Certificate of merit in tourism attraction support activities, Makerere University Tourism Association, 2007/2008
Awardsandprizes
Best Customer Service Provider, Precision Air, 04/05/13
Volunteer Experience
11/20/13, Attended Annual general meeting of Precision Air, Appreciation letter from Precision Managing Director
References
- Gloria S Kyara, Sales Coordinator, Precision Air Services PLC, Dodoma, Tanzania, +255 786 447 540, +255 754 613 599
- Harry Mbarouk, Assistant Sales Manager, Uganda Airlines, P.O.BOX 6455, Dar es Salaam, Tanzania, +255 784 264 325
- Innocent Mosha, Trade Development Manager, MIC-Tanzania Limited, P.O.BOX 2929, Dar es Salaam, Tanzania, +255 713 123 540
Areasofexpertiseandskills
- Strong communication and social skills: Written and oral English and Swahili
- Coordinate activities, contacts, and communication management.
- Knowledge on ticketing booking systems (Galileo, Crane Pax)
- Strategic plans development and implementation
- Problem solving and confident decision maker
- Budgeting and resource planning
- Expert in hospitality and aviation
- Capacity building and trainer
- MS-Office computer skills
- Able to provide excellent product knowledge and apply customer service skills
- Business marketing and networking events
- Successfully provide a courteous and efficient travel booking service
- Presentations on product knowledge and reservations system awareness.
Timeline
Appointed Sales Executive
Precision Air Service Ltd
06.2015 - Current
Indoor Sales Supervisor
Precision Air Service Ltd
06.2015 - 02.2016
Reservation and Ticketing Sales Agent
Precision Air Service Ltd
05.2012 - 10.2014
Customer Service Agent
Precision Air Service Ltd
10.2009 - 05.2012
Bachelor Degree - Tourism
Makerere University
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