Caroline Mousner
Window Rock,AZ
Summary
Proven Hospitality Manager with a track record of elevating guest satisfaction and enhancing teamwork across departments at Community Concert Hall At Fort Lewis College. Expert in hospitality best practices and guest services, achieving significant improvements in customer service ratings. Skilled in fostering customer rapport and leading by example to promote operational excellence.
Overview
3
3
years of professional experience
Work History
Hospitality Manager
Community Concert Hall At Fort Lewis College
2021.08 - 2024.05
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Barista
Durango Joes
2023.05 - 2023.09
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Waitress
Collin Street Bakery
2021.01 - 2021.08
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Arts - Theatre Education
Fort Lewis College
Durango, CO05.2025
High School Diploma -
Corsicana High School
Corsicana, TX06.2021
Skills
- Health and safety compliance
- Tourism industry knowledge
- Menu planning and design
- Customer rapport
- Hospitality best practices
- Guest communication
- Guest Services
- Teamwork and Leadership
Timeline
Barista
Durango Joes
2023.05 - 2023.09
Hospitality Manager
Community Concert Hall At Fort Lewis College
2021.08 - 2024.05
Waitress
Collin Street Bakery
2021.01 - 2021.08
Bachelor of Arts - Theatre Education
Fort Lewis College
High School Diploma -
Corsicana High School
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