Telma Carolina Morales
Toledo,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front Desk/Cashier/Stocking Clerk
La Juquilita
Newport, OR
11.2022 - Current
- Assisted in the ordering, receiving, stocking and distribution of merchandise.
- Maintained accurate cash register operations and balanced daily transactions.
- Managed incoming calls from customers seeking assistance with product selection or order placement.
- Processed customer payments using various payment methods such as credit cards, debit cards, checks and cash.
- Handled customer complaints in a professional manner while resolving issues in an efficient manner.
Quality Control Inspector
Trident Seafoods
CORDOVA, ALASKA, AK
05.2022 - 08.2022
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
Quality Control Analyst
PACIFIC SEAFOOD
NEWPORT, 97365
07.2021 - 11.2021
- Collaborated with cross-functional teams to develop solutions for identified issues related to product or service quality.
- Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
- Monitored completed work and provided feedback to improve team member performance.
Call Center Representative
Atento BBVA
GUATEMALA CITY, GUATEMALA
01.2020 - 03.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
GALILEO UNIVERSITY
GUATEMALA CITY03-2017
High School Diploma -
IGA
GUATEMALA CITY10-2015
Skills
- Active Listening
- Problem-Solving Skills
- Analytical Skills
- Teamwork and Collaboration
- Problem-Solving Abilities
- Customer Service
- Fluent in Spanish and English
Languages
Spanish
Full Professional
English
Professional
Portuguese
Limited
References
References available upon request.
Timeline
Front Desk/Cashier/Stocking Clerk
La Juquilita
11.2022 - Current
Quality Control Inspector
Trident Seafoods
05.2022 - 08.2022
Quality Control Analyst
PACIFIC SEAFOOD
07.2021 - 11.2021
Call Center Representative
Atento BBVA
01.2020 - 03.2021
High School Diploma -
GALILEO UNIVERSITY
High School Diploma -
IGA
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