Caroline Munn
Bozeman,MT
Summary
Results-driven sales and client relations professional with a strong foundation in Biology and extensive experience in veterinary care, customer service, and product expertise. Proven track record of generating over $300K in sales within a year, cultivating long-term client relationships, and delivering tailored solutions. Skilled in territory management, customer education, and leveraging data to drive growth. Passionate about pet health and well-versed in veterinary environments, uniquely positioning me to build credibility with clinics and specialty retailers.
Overview
11
11
years of professional experience
Work History
Account Manager, Sales
Yard Guard
Belgrade, MT
01.2025 - Current
- Generated over $350K in sales within a year by providing tailored recommendations to clients Montana based.
- Managed a diverse portfolio of accounts, ranging from residential to commerical ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Snow Sport Sales Expert
Curated.com
Bozeman, MT
11.2022 - 03.2025
- Generated over $150K in sales over 3 season winters by providing tailored gear recommendations to clients nationwide.
- Built and maintained strong client relationships, driving repeat business and referrals.
- Utilized Salesforce to track interactions, manage pipelines, and ensure accurate sales reporting.
- Delivered product education, effectively communicating value and driving customer confidence in purchase decisions.
Oncology Veterinary Nurse
Bridger Veterinary Specialists
Bozeman, MT
11.2022 - 12.2024
- Developed strong relationships with clients facing critical care decisions, fostering trust and loyalty.
- Educated clients on complex treatment plans and protocols, demonstrating strong communication and presentation skills.
- Managed incoming calls, emails and messages from customers.
- Implemented new care protocols, increasing efficiency and reducing errors, demonstrating leadership in process improvement.
- Applied consultative skills to recommend tailored care solutions, directly transferable to customer-focused sales strategies.
Lead Emergency Veterinary Nurse
Garden State Veterinary Services
Iselin, NJ
11.2021 - 11.2022
- Trained and mentored new team members in high-pressure environments, developing teaching and leadership skills.
- Coordinated critical patient and client information, ensuring accuracy and strong attention to detail.
- Supported emergency decision-making, demonstrating resilience and adaptability in fast-paced environments.
General Practice Veterinary Technician Supervisor
Woodbridge Veterinary Group
Woodbridge, NJ
07.2014 - 11.2021
- Oversaw daily operations in a busy general practice, supervising staff and ensuring quality client care.
- Educated pet owners on treatment plans, nutrition, and preventive care, strengthening client loyalty.
- Cultivated long-term relationships with clients, reinforcing customer retention and trust.
Education
Bachelor of Science - Biology
University of Scranton
Scranton, PA05.2020
Skills
- Territory Sales & Account Management
- Customer Relationship Building
- Veterinary & Pet Health Expertise
- Salesforce CRM & Data Management
- Strategic Planning & Execution
- Client Education & Training
- Communication & Presentation Skills
- Innovative Problem Solving
Timeline
Account Manager, Sales
Yard Guard
01.2025 - Current
Snow Sport Sales Expert
Curated.com
11.2022 - 03.2025
Oncology Veterinary Nurse
Bridger Veterinary Specialists
11.2022 - 12.2024
Lead Emergency Veterinary Nurse
Garden State Veterinary Services
11.2021 - 11.2022
General Practice Veterinary Technician Supervisor
Woodbridge Veterinary Group
07.2014 - 11.2021
Bachelor of Science - Biology
University of Scranton
Additional Information
- Valid Montana driver’s license with clean driving record.
- Willing to travel up to 50% of the time for territory management.
- Passionate about pet health and nutrition; unique combination of veterinary expertise and proven sales success.