Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
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Caroline Munn

Bozeman,MT

Summary

Results-driven sales and client relations professional with a strong foundation in Biology and extensive experience in veterinary care, customer service, and product expertise. Proven track record of generating over $300K in sales within a year, cultivating long-term client relationships, and delivering tailored solutions. Skilled in territory management, customer education, and leveraging data to drive growth. Passionate about pet health and well-versed in veterinary environments, uniquely positioning me to build credibility with clinics and specialty retailers.

Overview

11
11
years of professional experience

Work History

Account Manager, Sales

Yard Guard
01.2025 - Current
  • Generated over $350K in sales within a year by providing tailored recommendations to clients Montana based.
  • Managed a diverse portfolio of accounts, ranging from residential to commerical ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Snow Sport Sales Expert

Curated.com
11.2022 - 03.2025
  • Generated over $150K in sales over 3 season winters by providing tailored gear recommendations to clients nationwide.
  • Built and maintained strong client relationships, driving repeat business and referrals.
  • Utilized Salesforce to track interactions, manage pipelines, and ensure accurate sales reporting.
  • Delivered product education, effectively communicating value and driving customer confidence in purchase decisions.

Oncology Veterinary Nurse

Bridger Veterinary Specialists
11.2022 - 12.2024
  • Developed strong relationships with clients facing critical care decisions, fostering trust and loyalty.
  • Educated clients on complex treatment plans and protocols, demonstrating strong communication and presentation skills.
  • Managed incoming calls, emails and messages from customers.
  • Implemented new care protocols, increasing efficiency and reducing errors, demonstrating leadership in process improvement.
  • Applied consultative skills to recommend tailored care solutions, directly transferable to customer-focused sales strategies.

Lead Emergency Veterinary Nurse

Garden State Veterinary Services
11.2021 - 11.2022
  • Trained and mentored new team members in high-pressure environments, developing teaching and leadership skills.
  • Coordinated critical patient and client information, ensuring accuracy and strong attention to detail.
  • Supported emergency decision-making, demonstrating resilience and adaptability in fast-paced environments.

General Practice Veterinary Technician Supervisor

Woodbridge Veterinary Group
07.2014 - 11.2021
  • Oversaw daily operations in a busy general practice, supervising staff and ensuring quality client care.
  • Educated pet owners on treatment plans, nutrition, and preventive care, strengthening client loyalty.
  • Cultivated long-term relationships with clients, reinforcing customer retention and trust.

Education

Bachelor of Science - Biology

University of Scranton
Scranton, PA
05.2020

Skills

  • Territory Sales & Account Management
  • Customer Relationship Building
  • Veterinary & Pet Health Expertise
  • Salesforce CRM & Data Management
  • Strategic Planning & Execution
  • Client Education & Training
  • Communication & Presentation Skills
  • Innovative Problem Solving

Timeline

Account Manager, Sales

Yard Guard
01.2025 - Current

Snow Sport Sales Expert

Curated.com
11.2022 - 03.2025

Oncology Veterinary Nurse

Bridger Veterinary Specialists
11.2022 - 12.2024

Lead Emergency Veterinary Nurse

Garden State Veterinary Services
11.2021 - 11.2022

General Practice Veterinary Technician Supervisor

Woodbridge Veterinary Group
07.2014 - 11.2021

Bachelor of Science - Biology

University of Scranton

Additional Information

  • Valid Montana driver’s license with clean driving record.
  • Willing to travel up to 50% of the time for territory management.
  • Passionate about pet health and nutrition; unique combination of veterinary expertise and proven sales success.

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