Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CAROLINE MUSHASHU

Plano,USA

Summary

A customer centric and value driven agile / scrum certified professional with leadership, project management and IT experience spanning over ten (10) years across industries and regions implementing agile solutions to solve organizational challenges and deliver business value. Passionate about building strong, self-organized and cross functional teams and helping teams mature through training, coaching, and mentoring. Expert at coaching and driving the adoption and enforcement of scrum rules while keeping the teams free of impediments to maintain the team focused on delivering successfully in a rapidly evolving and dynamic environment. PROFESSIONAL SKILLS Agile Values & Principles Project Management Conflict resolution Story Pointing/Relative Sizing Stakeholder Engagement Team Coaching Team Mentoring Software Development Life Cycle (SDLC) Waterfall Methodology Backlog Refinement Scrum/Kanban/Extreme Programming Cross-functional Teams Risk Management Process Optimization Team Empowerment

Overview

10
10
years of professional experience

Work History

Scrum Master

NEW CENTURY MORTAGE
Dallas, USA
09.2020 - Current
  • Coach and mentor to scrum teams in self-organization and cross-functionality while also ensuring everyone understood Agile / Lean values & principles and its supporting practices in order to achieve business agility
  • Supports Agile teams and Stakeholders to create a compelling product vision & strategy, help gain clarity and alignment on the MVP to achieve set out vision
  • Facilitates scrum events (sprint planning, daily scrum, sprint review, sprint retrospective) and other agile activities (backlog refinement, release planning, story writing workshop, project kickoff meeting)
  • Fosters close collaboration across all Agile teams, encourage cross-training and support amongst team members to increase the spirit of cross-functionality
  • Facilitates communication and collaboration inside and outside the team
  • Implement Agile practices within the teams to improve business outcomes; provide more transparency and value while delivering potentially releasable product increment s every 2 weeks
  • Coordinates with other Scrum Masters, Product Owners, Product Managers and stakeholders across value stream to understand progress, identify and resolve impediments and risks that may impact successful delivery of the product
  • Facilitates Scrum of Scrums and engage with other scrum masters to increase the effectiveness of the application of scrum in the value stream
  • Proactively identifies impediments and use impediments resolution processes to provide visibility and track impediments resolution at the multi-team level
  • Ensures the team practices core agile principles of collaboration, prioritizing, team accountability and visibility to meet sprint/release goals
  • Works collaboratively with the POs to coach on effective techniques for product backlog management (prioritization by value using the MOSCOW technique)
  • Protects the scrum team from external interference / distractions and ensures the team is fully independent, functional and productive
  • Ensures information radiator are visible such as sprint/release burndown chart, team metrics, sprint backlog, product backlog.

Scrum Master

STATEWIDE MORTAGE
IRVING, TX
09.2018 - 08.2020
  • Coached and mentored two (2) cross functional teams to become self-organized and highly efficient
  • Fostered a culture of transparency, inspection and adaptation by promoting healthy conflict and strong team agreement
  • Facilitated scrum events (sprint planning, daily scrum, sprint review, sprint review) and other agile activities (backlog refinement, release planning, story writing workshop, project kickoff meeting)
  • Proactively identified and removed impediments, risks and blockers to the team’s and project’s progress
  • Ensured clarity of working agreements and ensured team is focused on meeting the sprint goal
  • Facilitated internal and external communication, improved transparency, and radiated information
  • Tracked and effectively communicated team velocity, sprint / release progress to the team and stakeholders
  • Worked with the product owner and the team to negotiate the minimum viable product for delivery with the lean process, applied scrum master experience within the team to implement solutions using an iterative approach
  • Coached the scrum team on self-organizing and self-management, and the art of writing effective user stories
  • Worked closely with product owners in prioritizing and refining the product
  • Coached the team on story estimation techniques (planning poker and T shirt sizing)
  • Fostered close collaboration across all team members, encouraged cross-training / knowledge sharing and support amongst team members through design sessions, pair programming, code review to increase the spirit of cross-functionality
  • Interfaced with Agile team, stakeholders, Product Owners, and Scrum Master's to improve performance, communication, and transparency
  • Ensured customer’s feedback and expectations for quality products are incorporated and prioritized in the product backlog.

Project Manager

PREMICO TAXES
Dallas, USA
01.2015 - 08.2018
  • Hired, trained and developed a cross-functional team of 50 associates
  • Achieved on time and on budget delivery maintaining a steady operational performance
  • Coached and mentored the team, ensured impediments to success were removed and potential conflicts resolved
  • Designed work packages, allocated resources to dedicated client’s accounts, managed resources to constantly ensure that set benchmarks are met
  • Oversaw daily logistics, courier and delivery manifests
  • Managed the daily throughput, identifying potential peaks and troughs and implementing resource levelling strategies
  • Assigned team members achieve delivery metrics and ensured demand is efficiently fulfilled
  • Conducted weekly review sessions with key stakeholders, providing a clear update on progress
  • Identified and documented risks related to outcomes and facilitated a mitigation plan ensuring effective turnaround are in place
  • Collected and analyzed feedback from clients
  • Presented management information reports to stakeholders, identifying opportunities for growth, pain points and areas of improvement.

Project Manager

CITI BANK
LUSAKA
01.2012 - 12.2014
  • Established clear ownership for project tasks and a clear schedule for when each task had to be performed
  • Developed and implemented detailed project plans and project schedules including process improvement and other project as assigned with minimal direction from project stakeholders
  • Effectively led the team and ensured good cross functional communications and provided input to functional managers on team and team members performance
  • Provided support and business development initiatives
  • Assured project quality by using standard development methodologies
  • Collaborated with stakeholders to develop product offerings for all customer segments
  • Coached the team and assisted in work prioritization
  • Facilitated organizational learning and process adoption to realize business objectives and outcomes
  • Participated in new business development activities including due diligence and business case development

Education

Bachelors of Business Administration (BBA) -

University of Phoenix

Skills

  • Standardized Methodologies
  • Planning Meetings
  • Technology Implementation
  • Sprint Planning

Affiliations

Scrum Alliance Certified Scrum Master, (CSM)

Timeline

Scrum Master

NEW CENTURY MORTAGE
09.2020 - Current

Scrum Master

STATEWIDE MORTAGE
09.2018 - 08.2020

Project Manager

PREMICO TAXES
01.2015 - 08.2018

Project Manager

CITI BANK
01.2012 - 12.2014

Bachelors of Business Administration (BBA) -

University of Phoenix

Similar Profiles

CREATE PROFILE
CAROLINE MUSHASHU