Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Caroline Mwambula

Customer Service Representative
Chililabombwe

Summary

Versatile and reliable worker with a strong work ethic and ability to perform a wide range of tasks and responsibilities

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

GATE OPERATOR

ZRA VTMS
09.2024 - Current
  • Checking and writing plate numbers of vehicles more than 50 a day.
  • Making sure that vouchers are taken to data entry at the end of shift
  • Ensuring safety for self and company property
  • Making sure details of transporters are recorded correctly
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

REVENUE COLLECTOR

KABOMBA LOADING AND OFF LOADING
06.2023 - 12.2023
  • Collecting payment for export goods
  • Giving out tickets for paid tax, 100 tickets plus
  • Checking goods being exported
  • Maintaining quick flow of traffic for more than 100 trucks a day
  • Streamlined the billing process for improved accuracy and timely payments.
  • Increased revenue collection by implementing efficient and effective strategies.
  • Analyzed trends in customer payment behavior, identifying opportunities for improvement or intervention.
  • Developed strong relationships with clients through excellent customer service skills, leading to repeat business and referrals.

CLASS TEACHER

THINK BIG ENGLISH MEDIUM SCHOOL
01.2022 - 08.2022
  • Maintained warm, nurturing classroom environment focused on learning and student support
  • Wrote and edited lesson plans to stay abreast with current curriculum
  • Arranged materials and classrooms for various activities
  • Oversaw students during recess and lunch breaks to promote safety
  • Read books to entire classes and small groups of 20 students
  • Managed classroom behavior effectively, promoting respect and fostering a climate conducive to learning.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.

Education

High School Diploma -

LETHABO PRIVATE SCHOOL
Northern Province, Zambia
01.2014 - 01.2015

Diploma - English, Civic Education and Counselling

TECHNICAL AND VOCATIONAL TEACHERS COLLEGE
Luanshya, Copperbelt Zambia
01.2017 - 01.2021

Skills

  • Computer literacy

  • Teamwork and Collaboration

  • Data entry

  • Time management

  • Customer service

  • Friendly, positive attitude

  • Problem-solving

  • Flexible and adaptable

  • Excellent communication

Interests

Reading

Sewing

Playing volleyball

Gym

Timeline

GATE OPERATOR

ZRA VTMS
09.2024 - Current

REVENUE COLLECTOR

KABOMBA LOADING AND OFF LOADING
06.2023 - 12.2023

CLASS TEACHER

THINK BIG ENGLISH MEDIUM SCHOOL
01.2022 - 08.2022

Diploma - English, Civic Education and Counselling

TECHNICAL AND VOCATIONAL TEACHERS COLLEGE
01.2017 - 01.2021

High School Diploma -

LETHABO PRIVATE SCHOOL
01.2014 - 01.2015

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Caroline MwambulaCustomer Service Representative