Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Namugwanya

Summary

Compassionate and dedicated Assistant Care Worker with extensive experience, skilled in medication administration and client confidentiality. Proven ability to enhance client well-being through effective communication and personalized care, fostering trust and engagement. Adaptable in dynamic environments, ensuring high-quality support for diverse client needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Care Worker

Virtue Care Limitted
06.2024 - Current
  • Monitoring client health and reporting any changes to healthcare professionals.
  • Assisting clients with daily living activities, ensuring comfort and safety.
  • Communicating effectively with clients to understand their needs and preferences.
  • Maintaining cleanliness and organization in client environments to promote well-being.
  • Supporting clients in social activities, enhancing their engagement and quality of life.
  • Adapting quickly to changing client needs, demonstrating flexibility in service delivery.
  • Ensuring timely administration of medication, following strict protocols to maintain patient safety.
  • Providing emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managing clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.

Assistant Care Worker

Expert Care Solutions Limited
12.2023 - 06.2024
  • Monitoring client health and reporting any changes to healthcare professionals.
  • Assisting clients with daily living activities, ensuring comfort and safety.
  • Communicating effectively with clients to understand their needs and preferences.
  • Maintaining cleanliness and organization in client environments to promote well-being.
  • Supporting clients in social activities, enhancing their engagement and quality of life.
  • Adapting quickly to changing client needs, demonstrating flexibility in service delivery.
  • Ensuring timely administration of medication, following strict protocols to maintain patient safety.
  • Providing emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managing clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.

Assistant Care Worker

Full Health and Home Care
01.2019 - 07.2023
  • Monitoring client health and reporting any changes to healthcare professionals.
  • Assisting clients with daily living activities, ensuring comfort and safety.
  • Communicating effectively with clients to understand their needs and preferences.
  • Maintaining cleanliness and organization in client environments to promote well-being.
  • Supporting clients in social activities, enhancing their engagement and quality of life.
  • Adapting quickly to changing client needs, demonstrating flexibility in service delivery.
  • Ensuring timely administration of medication, following strict protocols to maintain patient safety.
  • Providing emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managing clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.

Assistant Care Worker

Forever Medical Life Sure
12.2017 - 12.2018
  • Monitoring client health and reporting any changes to healthcare professionals.
  • Assisting clients with daily living activities, ensuring comfort and safety.
  • Communicating effectively with clients to understand their needs and preferences.
  • Maintaining cleanliness and organization in client environments to promote well-being.
  • Supporting clients in social activities, enhancing their engagement and quality of life.
  • Adapting quickly to changing client needs, demonstrating flexibility in service delivery.
  • Ensuring timely administration of medication, following strict protocols to maintain patient safety.
  • Providing emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managing clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.

Customer Care Service Agent

White Rose Hair Extensions
02.2013 - 11.2017
  • Delivering exceptional customer service by resolving inquiries and complaints efficiently.
  • Analyzing customer feedback data to identify trends and opportunities for service enhancements.
  • Demonstrating adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilizing strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Handling challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Education

No Degree - Advanced Education Certificate

Mid Field High School
Kampala -Uganda
11-2012

Skills

  • Client confidentiality
  • Personal care assistance
  • Elderly care
  • Documentation
  • Verbal and written communication skills
  • Dementia care
  • Medication administration
  • Stress management

Certification

First Aid Awareness,Autism and Learning disability,administering medication,Mental capacity,dementia care,safeguarding of Vulnerable adults,infection control,health and safety,food safety,role of the care worker,principle of care and confidentiality,effective communication


Timeline

Assistant Care Worker

Virtue Care Limitted
06.2024 - Current

Assistant Care Worker

Expert Care Solutions Limited
12.2023 - 06.2024

Assistant Care Worker

Full Health and Home Care
01.2019 - 07.2023

Assistant Care Worker

Forever Medical Life Sure
12.2017 - 12.2018

Customer Care Service Agent

White Rose Hair Extensions
02.2013 - 11.2017

No Degree - Advanced Education Certificate

Mid Field High School

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