Caroline Nash
Algonquin,IL
Summary
Dynamic professional recognized for exceptional productivity and efficient task completion. Core competencies include effective communication, multi-tasking, and problem-solving, complemented by meticulous attention to detail and accuracy. Proven ability to thrive in fast-paced environments while maintaining high-quality work.
Overview
20
20
years of professional experience
Work History
Patient Access Team Lead
Mercyhealth Hospital
Crystal Lake, IL
11.2021 - 12.2024
- Provide department orientation and coordinate training for all new hires and established team members within the department
- Making necessary changes and approve payroll; old system Kronos/new system Workday
- Complete and maintain department schedules, staff time off and attendance
- Doing and giving corrective action when needed
- Responsible for end of month collection reports
- Resolve work queues daily
- Complete monthly team member audits
- Participate in an on-call rotation; off hours staffing issues and questions, escalations, working any open or call-in shifts during this time
- Assist in monthly staff and one-on-one employee meetings
- Provide daily oversight of activities of staff and provide input on performance evaluations
- Provide high level service recovery to assist with the follow up on patient concerns/complaints
- Review and update educational material to ensure employees have up-to-date resources
- Coaches and supports team members on analysis and decision-making methods and tools
- Provide advice and consultation to employees concerning office objectives and policies
- Completely performs functions of the assigned staff
Asst Manager
Security Finance
Delavan, WI
02.2021 - 08.2021
- Solicits for new or renewed customer business
- Receives and posted loan payments to customer accounts
- Maintains cash drawer accuracy and security
- Prepares and handles office deposits and maintains checkbook accuracy; delivers bank deposits as needed
- Prepares and processes loan applications; closes approved loans
- Preforms collection activities on delinquent accounts, by both written and verbal communications
- Assists with the development and training of all new personnel
- Maintains accurate filing and record-keeping system
- Prepares and assembles reports for remittance, and for branch record-keeping
Purchasing Agent / Aftermarket Sales
American Bin & Conveyor
Burlington, WI
10.2011 - 02.2020
- Quoted, created, and issued purchase orders for parts, steel, and consumables
- Worked with Engineering with part sheets
- Facilitated shipping parts directly to the job site, proofed before processing order to mitigate errors and over-sight
- Assisted in the process of creating bill of ladings; trouble shooting, data entry and back-up
- Assisted Accounting in reconciling orders and invoices
- Worked closely with vendors to negotiate payment and shipping terms
- Created and maintained a weekly metrics, steel averages, load lists, and safety logs
- Assisted in increasing aftermarket sales from $300,000 to $1,250,000
- Instrumental in significantly reducing employee benefit premiums
Account Manager / Sales / Renewal Coordinator
GCG Financial
Bannockburn, IL
09.2004 - 08.2009
- Assisted over 30 Agents/Producers in quote requests, renewal applications, spreadsheet creation/maintenance and provide excellent customer service
- Hosted in-state and out-of-state enrollment meetings
- Direct contact with human resource directors and employees of clients
- Direct contact with exclusive clients for issue resolution and customer retention
Education
High School -
St. Edward High School
Skills
- Strong leadership
- Revenue cycle management
- Registration management
- HIPAA compliance
- Policy adherence
- Verbal and written communication
- Multitasking and organization
- Conflict resolution
- Patient feedback management
- Relationship building
- Team collaboration
- Customer service
- Insurance verification
- Medical terminology
- Health insurance knowledge
- Privacy regulations knowledge
- EPIC, Kronos, Workday, Easyshifts
- Microsoft Office (365), Teams, Outlook, Word, Excel
- AS400
- Access Software
- E2
Certifications and Licenses
- CRCR Certified (Certified Revenue Cycle Representative)
- Certificate of Recognition for Customer Service
- Previously Licensed in Life, Accident & Health
Timeline
Patient Access Team Lead
Mercyhealth Hospital
11.2021 - 12.2024
Asst Manager
Security Finance
02.2021 - 08.2021
Purchasing Agent / Aftermarket Sales
American Bin & Conveyor
10.2011 - 02.2020
Account Manager / Sales / Renewal Coordinator
GCG Financial
09.2004 - 08.2009
High School -
St. Edward High School
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