Caroline Necaise

Focused Help Desk Analyst with 30+ years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising 5 employees and providing individualized training and motivation to each team member. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.