CAROLINE NESRSTA
Paris,USA
Summary
Empathetic Counseling Intern known for connecting with clients, maintaining comfort and promoting progress during sessions. Provides clients with essential emotional support and guidance, utilizing active listening and empathy to build trust and rapport. Knowledge of various therapeutic modalities and interventions. Collaborative team player who adapts to evolving client needs and goals. Reliable and flexible in dynamic environments. Brings personal integrity and accountability to every job setting.
Overview
21
21
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
Licensed Professional Counselor Intern
Safe-T Crisis Center
08.2024 - Current
- Collaborated with women to provide education on mental health issues and empower them as partners in the treatment process.
- Educated clients about available community resources, connecting them with appropriate support systems for long-term success.
- Empowered clients to develop effective coping skills through cognitive-behavioral therapy techniques.
- Participated in ongoing professional development activities to stay current on best practices in the field of counseling.
- Provided crisis intervention services when necessary, ensuring client safety and stabilization.
- Enhanced client progress by implementing evidence-based counseling techniques tailored to individual needs.
- Established trusting therapeutic relationships, fostering open communication and emotional growth.
- Implemented culturally sensitive counseling approaches when working with diverse populations, fostering mutual respect and understanding.
- Performed 100 hours of supervised group and individual counseling sessions.
Clinical Excellence Associate
Nomad Health
03.2022 - 08.2023
- Developed and planned events and programs to promote healthcare
- Facilitated mock surveys and education to support the organization's Joint Commission readiness
- Created a performance evaluation program for healthcare professionals
- Conducted monthly audits on client contracts and healthcare professionals' contracts
- Coordinated retreats, including employee engagement events
- Lead and oversee bi-monthly marketing and collaboration meetings
- Worked with staff to create Performance Improvement Plans based on mock surveys
- Resolved issues for dissatisfied customers and healthcare professionals
- Created a performance evaluation program for healthcare staffing
- Developed Zendesk macros for performance evaluations
- Assisted with clinical interviewing on the Spark Hire platform, developing questions and reviewing for healthcare staffing
- Supported Joint Commission readiness and Quality System Review Activities; prepared staff for surveys by creating education, mock surveys, and plans
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Advanced Academics Advisor
Texas Connections Academy
Online Remote Position
11.2017 - 03.2022
- Managed and coordinated Dual Credit, Off Campus PE, AP Coordinator, and Texas Virtual School Network for high school students per academic year through various virtual programs and colleges
- Interfaced with parents, students, counselors, and teachers via telephone, chat, hangouts, and email communications
- Communicated with other virtual programs, advisors, and coordinators to assess student performance and enrollment
- Developed processes for public high school and community colleges to enroll students in dual credit courses
- Worked alongside the counseling team to help streamline off-campus courses through the virtual school setting
- Created processes for counselors and students to understand how to sign up, register, and apply for courses on seven different college campuses
- Successfully established several SMART goals.
- Improved student and parent communications; initiated 1,000+ calls and webmails per academic year
- Recognized as part of 1% of the company rated 'highly effective.'
- Strengthened program effectiveness by conducting annual evaluations of advanced academic offerings and making data-driven improvements.
- Enhanced the visibility of the advanced academics program by creating marketing materials, managing social media accounts, or presenting at community events to attract prospective students and families.
- Supported student success through regular communication with parents about course expectations, progress, and available resources.
- Consistently monitored student performance data to identify trends and areas for improvement, making informed decisions to adjust instructional strategies or intervene with struggling learners.
Secondary English Language Arts Teacher
Connections Education LLC
Online Remote Position
08.2014 - 11.2017
- Managed 7th and 11th grade virtual classroom environment, instructing 150-180 students per academic year
- Interfaced with parents, students, and teachers via telephone and email communications
- Administered curriculum and assessed student performance
- Developed course maps and oversaw current and existing curricula to align with state standards
- Formulated formative and summative assessments and created or modified content accessible to students
- Appointed Department Head for the 2016-2017 school year, managing a team of 15 teachers; created content and engaging meetings for the English/Language Arts (ELA) department and Professional Learning Community (PLC)
- Successfully established several SMART goals
- Improved student and parent communications; initiated 1,000+ calls per academic year and sent webmails
- Created instructional Adobe Recordings and Tutorials, hosted two virtual LiveLesson classrooms per week, and guided students and parents to increase student engagement
- Achieved a 90% student-passing rate and recognized as part of 1% of the company rated 'highly effective.'
- Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
- Participated in ongoing professional development opportunities to stay current on best practices in language arts education.
- Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
Secondary English Language Arts Teacher
Frisco Independent School District
Frisco, TX
08.2007 - 08.2014
- Developed and implemented creative and engaging unit lesson plans and instructed a class of 25-30 seventh-grade students
- Analyzed historical State of Texas Assessments of Academic Readiness (STAAR) using AWARE data
- Provided students with appropriate learning activities and experiences to fulfill intellectual, emotional, physical, and social growth
- Enabled students to develop competencies and skills to function successfully in society
- Integrated educational technology to deliver and reinforce classroom instruction
- Coordinated student organizations, including Friends of Rachel Anti-Bullying Club and Fellowship of Christian Athletes
- Collaborated with the Department Head and ELA team members to establish grade-level goals
- Designed and maintained a Schoology-based website connecting students and parents
- Achieved 100% student passing rate on the Reading STAAR test section assessing end-of-year knowledge and skills
- Implemented Genius Hour to create passion projects
- Named the Team Lead and Teacher Trainer; trained the entire team of teachers via regular in-service/teacher workdays
- Co-created and coordinated the Saturday Tutorial Program; improved student mastery of reading, writing, and mathematics; consistently worked on Saturdays to deliver instruction to students in reading and writing
- Served as the Building Leadership Team, implementing district and building policies
- Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
- Promoted critical thinking skills through analytical writing assignments that encouraged students to synthesize information from multiple sources.
- Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
Team Coordinator, Healthcare Improvement
Medical Center of Plano
01.2010 - 01.2012
- Developed and planned activities and programs to promote healthcare
- Facilitated staff development for directors, managers, and staff
- Managed performance evaluations for physicians
- Led Crucial Confrontations and Conversations Program
- Coordinated Health Care Improvement meetings and bi-weekly activities, including employee engagement events
- Led and created the Ethics & Compliance Training
- Created Performance Improvement Plans based on leadership tracers
- Appointed to the Service Recovery Committee; resolved issues for dissatisfied customers and recovered service
- Served on the United Way Committee and the Employee Advisory Group; hosted Game Day baseball outings; created programs to honor doctors and nurses; and established events to improve community relations
- Supported Joint Commission readiness and Quality System Review Activities; prepared hospital for unannounced evaluations by creating plans, locating the team, feeding the staff, notifying doctors and nurses, and providing onsite service to evaluators.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
Property Manager
The Zone Apartments
01.2004 - 01.2005
- Oversaw operations, maintenance, administration, and resident accounts for a 200-unit collegiate property
- Implemented marketing plans to support leasing seasons
- Served as a liaison between the property, corporate offices, and the management team
- Executed leases to college students by the bedroom
- Managed a staff of 10 property staff
- Developed marketing strategies ensuring 100% occupancy, including Bus Stop Breakfast, Pizza Parties, Pool Parties
- Reduced employee turnover through training and development, employee engagement, and process improvements
- Led the Lease Renewal Program, offering benefits, drawings, and advantages to early renewal of expiring leases
- Created resident activities and programs to promote resident retention
- Built and maintained workable relationships with community businesses
- Ensured adherence to budget guidelines and reviewed and maintained financial reports
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
M.Ed. - Clinical Mental Health Counseling
LAMAR UNIVERSITY
Beaumont, TX08.2025
Master of Arts - Interdisciplinary Studies
LIBERTY UNIVERSITY
Lynchburg, VA 01.2018 - 05.2019
Graduate Certificate - Digital Learning and Teaching
AMERICAN COLLEGE OF EDUCATION
Indianapolis, IN05.2012
Bachelor of Arts - English And Business
TEXAS STATE UNIVERSITY
San Marcos, TX 08.2001 - 05.2004
Skills
- Detail Oriented
- Team Building
- Technology Integration
- Counseling Techniques
- Humanistic Therapy
- Crisis Intervention
- Individual and Group Counseling
- Empathetic
Technologyproficiency
- Adobe Connect, Blackboard, and Canvas LMS
- Slack
- Google Suites
- Microsoft Office
- Zoom
- Zendesk
Certification
- Secondary English Language Arts & Reading Certification
- Board Advanced Certified Life Coach
- Digital Learning and Teaching Graduate Certification
Languages
English
Timeline
Licensed Professional Counselor Intern
Safe-T Crisis Center
08.2024 - Current
Clinical Excellence Associate
Nomad Health
03.2022 - 08.2023
Master of Arts - Interdisciplinary Studies
LIBERTY UNIVERSITY
01.2018 - 05.2019
Advanced Academics Advisor
Texas Connections Academy
11.2017 - 03.2022
Secondary English Language Arts Teacher
Connections Education LLC
08.2014 - 11.2017
Team Coordinator, Healthcare Improvement
Medical Center of Plano
01.2010 - 01.2012
Secondary English Language Arts Teacher
Frisco Independent School District
08.2007 - 08.2014
Property Manager
The Zone Apartments
01.2004 - 01.2005
Bachelor of Arts - English And Business
TEXAS STATE UNIVERSITY
08.2001 - 05.2004
- Secondary English Language Arts & Reading Certification
- Board Advanced Certified Life Coach
- Digital Learning and Teaching Graduate Certification
M.Ed. - Clinical Mental Health Counseling
LAMAR UNIVERSITY
Graduate Certificate - Digital Learning and Teaching
AMERICAN COLLEGE OF EDUCATION
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