Caroline Nhandara
Salt Lake City,UT
Summary
Results-oriented Assistant Supervisor highly effective at motivating employees and streamlining processes. Brings extensive industry experience, knowledge of operations to team environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Dedicated, possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Enthusiastic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
Work History
Assistant Supervisor
Oreilly's Auto Parts
Salt Lake City, UT
10.2021 - Current
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in the development of operational policies, procedures and standards.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Conducted periodic inventory checks to ensure accuracy of stock levels.
- Resolved customer complaints promptly and effectively.
- Maintained records of all products sold, returns and exchanges.
- Ensured safety regulations were followed at all times by employees.
- Trained new staff members on company policies, procedures and job expectations.
- Scheduled work hours for employees based on store traffic patterns.
- Inspected premises regularly to identify potential hazards or maintenance needs.
- Prepared reports regarding sales transactions, employee performance issues.
- Developed strategies to increase customer satisfaction ratings through improved service delivery methods.
- Helped implement promotional campaigns to increase brand awareness among customers.
- Assisted in recruiting process by conducting interviews with prospective candidates.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Filed paperwork and submitted reports to upper management.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Beauty Therapist
Steiner The Onboard Spa
London, UK
04.2012 - 10.2024
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Assisted in maintaining stock levels of all beauty products used in the salon.
- Organized appointments with clients and managed a busy schedule of bookings.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Carried out procedures for hair removal using wax or laser technology.
- Inspected clients' nails prior to treatment and recommended appropriate solutions for any problems found.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Ensured that all health and safety regulations are followed during treatments.
- Demonstrated an understanding of skin types when recommending products or services.
Warehouse Worker
Amazon
Salt Lake City, UT
11.2019 - 10.2021
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Education
Diploma - Cosmetology
Tyrone's Cosmetology Center
Zimbabwe05-2008
Diploma - Hospitality Administration and Management
Speciss College Zimbabwe
Zimbabwe01-2005
Diploma - Tourism And Travel Marketing
Speciss College Zimbabwe
Zimbabwe09-2000
Skills
- Expense Tracking
- Personnel Management
- Staff Motivation and Discipline
- Task Delegation
- Process Improvements
- Employee Relations
- Employee Performance Management
- Issue Resolution
- Safety and Compliance
- Training and Mentoring
- Process Improvement
References
References available upon request.
Timeline
Assistant Supervisor
Oreilly's Auto Parts
10.2021 - Current
Warehouse Worker
Amazon
11.2019 - 10.2021
Beauty Therapist
Steiner The Onboard Spa
04.2012 - 10.2024
Diploma - Cosmetology
Tyrone's Cosmetology Center
Diploma - Hospitality Administration and Management
Speciss College Zimbabwe
Diploma - Tourism And Travel Marketing
Speciss College Zimbabwe