Caroline Nivar
Methuen,MA
Summary
Dynamic professional with proven expertise in guest communication and administrative skills, honed across roles at Holiday Inn Express Hotel and Starbucks. Excelled in enhancing customer satisfaction through effective complaint handling and upselling services, achieving notable revenue growth. Demonstrates exceptional patience, composure, and a commitment to maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Holiday Inn Express Hotel
03.2024 - 09.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Barista
Starbucks
03.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Retail Sales Associate
Kohls Corp
09.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Restaurant Hostess
The Chateau Restaurant
10.2021 - 01.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06-2023
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Guest services
- Patience and composure
- Administrative skills
Languages
Spanish
Limited Working
Timeline
Guest Service Agent
Holiday Inn Express Hotel
03.2024 - 09.2024
Barista
Starbucks
03.2023 - 11.2023
Retail Sales Associate
Kohls Corp
09.2022 - 12.2022
Restaurant Hostess
The Chateau Restaurant
10.2021 - 01.2022
High School Diploma -
Lawrence High School
Similar Profiles
Amy HiraharaAmy Hirahara
General Manager at Holiday Inn Express Hotel SuitesGeneral Manager at Holiday Inn Express Hotel Suites
Hannah CobbHannah Cobb
Breakfast Attendant at Holiday Inn Express HotelBreakfast Attendant at Holiday Inn Express Hotel
Kimberly StewartKimberly Stewart
Guest Service Representative at Holiday Inn Express HotelGuest Service Representative at Holiday Inn Express Hotel