Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Timeline
Generic

Caroline Njobvu

Laurel,MD

Summary

I am a highly zealous, creative and skilful collaborator with more than 35 years’ work experience in various spheres. I have a proven track record of achievement and pride myself in taking ownership of tremendously challenging problems and great creativity in achieving high standards. With a desire and passion for continuous professional development, I firmly believe what I have achieved makes me a viable asset to any your organization. Given such opportunity my guaranteed would be to benefit any organisation by ensuring your customers and clients receive personalized and outstanding service. I am a vision executor and can be well depended upon to contribute to the success of your organization both in terms of revenue and brand growth.

Overview

36
36
years of professional experience

Work History

HEAD TEACHER | MANAGEMENT

Bcee & Tjay Ltd T/A Phobos Trust School
01.2005 - 03.2021
  • Registered the school as a business entity with statutory bodies such as Registrar of companies, Local Government Authorities, Ministry of Education, Examination Council of Zambia(ECZ), Zambia Revenue Authority (ZRA), National Pension Scheme Association (NAPSA formerly NPF-National Pension Fund), Workers Compensation Fund
  • Developed the school Vision, Mission, Motto, School Curriculum to support various different national curriculum framework by the Ministry of Education
  • Developed and organised Continuous Professional Development (CPD) programmes to support the team in their execution of various duties
  • Developed a complete knowledge and familiarity of marketing techniques and registration of clients
  • Conducted interviews for new recruitment and continuous assessment programmes of employees for high performance
  • Embraced continuous changes and challenges in growing the school in its competitiveness; handled various initiatives and ad-hoc projects to boost teacher performance for client satisfaction as seen best for management purposes
  • Ensured key stakeholders were kept informed of the progress and challenges and escalated issues where appropriate in a timely manner by newsletters and school calendars
  • Liaised with Parents Teachers Association and other stakeholders for approval of extended projects to improve on the school mission and delivery of services
  • Worked flexible hours; night, weekend and holiday shifts where required particularly for special events.

APPRENTICE | SCHOOL BURSAR

HUMPTY DUMPTY SCHOOL
12.1996 - 12.1999
  • Aided in the registration of the school as a business entity with various statutory bodies Ministry of Education, Zambia Revenue Authority, National Authority Pension Scheme Authority (Zambia National Pension Scheme), Workmen’s Compensation etc
  • Aided in the day-to-day collection of income and recordkeeping of income and expenditure leading to high accountability levels
  • Successfully organized, reviewed and filed paperwork for secure record keeping and completed daily logs for management review and planning
  • Kept on top of information regarding all the programs and services offered by Humpty Dumpty School in order to deliver excellent customer service
  • Marketed the services for the enrolling of new clients
  • Created a system in the collection of income through cash and debt collection
  • Performed due diligence on documentation of enrolling and maintaining personal cliental records to enable an effective filing system
  • Built a good rapport with clients by exercising patience and professionalism and taking a proactive approach when attending to them which led to high customer satisfaction levels
  • Collaborated with the team to successfully achieve the business goals
  • Exercised excellent customer relations by responding to emails, phone calls and chat requests in a timely manner
  • Worked flexible hours; weekend and occasionally holiday shifts which led to high productivity levels.

APPRENTICE | ACCOUNTS CLERK AND UNDERWRITER

Zambia State Insurance Cooperation
06.1986 - 12.1990
  • Aided in the day-to-day collection of income and recordkeeping of income and expenditure leading to high accountability levels
  • Successfully organized, reviewed and filed paperwork for secure record keeping and completed daily logs for management review and planning
  • Worked flexible hours; weekend and holiday shifts when required particularly during special events.

APPRENTICE | CASHIER AND ACCOUNTS CLERK

Copperbelt Cooperative Union
09.1985 - 05.1986
  • Monitored customer buying trends, market conditions and competitor actions and collaborated with internal teams to adjust strategies and achieve sales goals
  • Researched, planned and set up attractive and informative displays that exhibited and maintained manageable and easy – to - follow records
  • Worked flexible hours; weekend and holiday shifts which led to high productivity levels.

APPRENTICE | ACCOUNTS CLERK

Peart & Sons Ltd and Copperbelt Cooperative Union
01.1985 - 08.1985
  • Aided in the day-to-day collection of income and recordkeeping of income and expenditure leading to high accountability levels
  • Successfully organized, reviewed and filed paperwork for secure record keeping and completed daily logs for management review and planning
  • Attended to sales with a personable approach and increased the rate of accountability and improved customer relations leading to high customer satisfaction levels
  • Worked flexible hours; night, weekend and holiday shifts which led to high productivity levels.

Education

Bachelor of Special Education with English -

University of Zambia
01.2017

Bachelor of Special Education with English -

University of Zambia
01.2017

Certificate in Primary Teaching (ZATEC) -

Mufulira Professional College
01.2013

Certificate in Primary Teaching (ZATEC) -

Mufulira Professional College
01.2013

Grade 12 School Certificate -

Ibenga Girls’ Secondary School
01.1984

Grade 12 School Certificate -

Ibenga Girls’ Secondary School
01.1984

Skills

  • Fast learner with an adaptable approach to change and one who takes personal responsibility for their ongoing professional development
  • Tactical shrewdness in business and a deep awareness that my work is pivotal to the attainment of the Organization’s commercial objective
  • Strong collaborator who prioritizes team needs
  • Extremely creative and attentive to detail
  • Exceptional communication skills

Personal Information

  • NRC Number: 191517/68/1
  • Date of Birth: 11/01/66
  • Gender: Female
  • Nationality: Zambian
  • Marital Status: Married

References

  • Mr Likando, Director, Mufulira Professional College, caroline.njobvu@gmail.com, +260965757670
  • Ms Mapipo, ESO - GI, Ministry of Education, District Education Board Secretary’s Office, beatricecmwewa@gmail.com, +260977432988
  • Mrs Beatrice Kumwenda, Manager, Belos Investments T/A KBCM Consultants, beatricecmwewa@gmail.com, +260977688961, +260966903540
  • Mr James Tembo, Chief Accountant, City Light Academy, cilgetyo@gmail.com, +260966517335

Hobbies and Interests

  • Teaching children
  • Interacting
  • Writing
  • Reading
  • Volunteering

Timeline

HEAD TEACHER | MANAGEMENT

Bcee & Tjay Ltd T/A Phobos Trust School
01.2005 - 03.2021

APPRENTICE | SCHOOL BURSAR

HUMPTY DUMPTY SCHOOL
12.1996 - 12.1999

APPRENTICE | ACCOUNTS CLERK AND UNDERWRITER

Zambia State Insurance Cooperation
06.1986 - 12.1990

APPRENTICE | CASHIER AND ACCOUNTS CLERK

Copperbelt Cooperative Union
09.1985 - 05.1986

APPRENTICE | ACCOUNTS CLERK

Peart & Sons Ltd and Copperbelt Cooperative Union
01.1985 - 08.1985

Bachelor of Special Education with English -

University of Zambia

Bachelor of Special Education with English -

University of Zambia

Certificate in Primary Teaching (ZATEC) -

Mufulira Professional College

Certificate in Primary Teaching (ZATEC) -

Mufulira Professional College

Grade 12 School Certificate -

Ibenga Girls’ Secondary School

Grade 12 School Certificate -

Ibenga Girls’ Secondary School

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Caroline Njobvu