CAROLINE NOLAN
Customer Service Professional
San Antonio,TX
Summary
Over 21 years of customer service experience. Ranging from medical to retail sales. I am seeking employment with a company where I can grow professionally and personally. I seek challenging opportunities to utilize my exceptional customer service skills for the success of the organization.
Overview
30
30
years of professional experience
Work History
Human Resource/Operations Customer Service Manager
Concurrent
08.2023 - 12.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Front Office Manager
Jostens
08.2022 - 08.2023
- Manage front office sales/customers, data entry, inputting grad orders. Answering phone system and all incoming/outgoing sales emails. Filing, and organizing products. Handle mail out of products.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Retail Store Sales Manager
Moda Bebe Clothing Boutique
03.2016 - 12.2019
- Managed sales floor. Display windows, receipts, cash register, phone system. Merchandise orders, mailing products, overseeing online sales.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Expanded market share by identifying and penetrating untapped markets.
Certified EKG/Telemetry Tech
Baylor Scott & White Hospital
11.2008 - 12.2015
- Continuously monitored up to 60 patients at a time. Called Dr. Blue/Rapid Overhead system. Interpret heart rhythms, chart, and file patient records. Admit and discharge. Report daily to charge nurse.
- Participated in regular interdisciplinary rounds, providing valuable input on patients'' cardiac status and progress.
- Played an integral role in reducing instances of alarm fatigue among healthcare providers by properly setting alarms according to established protocols and individual patient needs.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Utilized advanced knowledge of arrhythmias to identify potential life-threatening events promptly and notify appropriate medical personnel accordingly.
- Maintained efficient telemetry unit operations by ensuring proper equipment maintenance, calibration, and troubleshooting.
- Demonstrated strong attention to detail while documenting vital signs, EKG rhythms, and any significant changes in patient condition for medical records accuracy.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
- Assisted with improvement and implementation of cardiac log forms.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Monitored and documented heart rhythms according to physicians' orders.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Secretary/Human Resource
Automax Superstore
05.2002 - 12.2007
- Answering a 22-line phone/paging system, talent acquisition specialist, in charge of inventory, filing, and typing reports.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Supported project management activities, contributing to timely completion of key initiatives.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Piano Instructor
01.1996 - 01.1999
- I taught piano to all age groups.
Education
LVN - Nursing
GALEN COLLEGE OF NURSING
San Antonio, TX 05.2001 -
Certification - Cardiology Certified EKG/Telemetry Technician
First Response Medical
Killeen, TX 05.2001 -
High school diploma -
Copperas Cove High School
Copperas Cove, TX05-2001
Skills
Team development
Timeline
Human Resource/Operations Customer Service Manager
Concurrent
08.2023 - 12.2025
Front Office Manager
Jostens
08.2022 - 08.2023
Retail Store Sales Manager
Moda Bebe Clothing Boutique
03.2016 - 12.2019
Certified EKG/Telemetry Tech
Baylor Scott & White Hospital
11.2008 - 12.2015
Secretary/Human Resource
Automax Superstore
05.2002 - 12.2007
LVN - Nursing
GALEN COLLEGE OF NURSING
05.2001 -
Certification - Cardiology Certified EKG/Telemetry Technician
First Response Medical
05.2001 -
Piano Instructor
01.1996 - 01.1999
High school diploma -
Copperas Cove High School