Caroline O’Day
Pittsburgh,PA
Summary
Highly motivated and personable Communications graduate with a strong foundation in relationship building, customer engagement, and service excellence. Eager to launch a career in orthopedic surgical sales by leveraging hands-on experience in fast-paced, client-facing roles.
Overview
7
7
years of professional experience
Work History
Independent Pet Care Provider
Self-employed
Pittsburgh, PA
07.2024 - Current
- Built and maintained a loyal client base through strong communication, trust, and reliability - skills critical in sales relationship management.
- Responded quickly and calmly to unexpected situations (e.g., medical emergencies), showcasing the ability to think critically under pressure - a valuable trait in surgical environments.
- Managed scheduling, customer service, and billing independently, mirroring the self-motivation and organizational skills needed in a territory-based sales role.
Administrative Assistant
Michael O’Day Law Firm
Pittsburgh, PA
06.2019 - 08.2022
- Delivered top-tier client service by professionally handling inquiries, fostering trust and repeat engagement.
- Managed client communications with discretion and accuracy - skills critical in managing physician relationships and hospital personnel interactions.
- Provided secretarial and office management support while building cooperative working relationships.
Childcare Provider
Private Family Home
Pittsburgh, PA
08.2021 - 09.2021
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Applied strong interpersonal communication to coordinate with parents, mirroring the follow-up and empathy needed in surgical sales client care.
Cashier
The Spot - Fox Chapel
Pittsburgh, PA
07.2018 - 08.2018
- Delivered consistent, efficient customer service in a fast-paced environment - experience that translates directly in customer-facing sales roles.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Bachelor of Arts - Communications - Concentration in Public Relations
Manhattan College
The Bronx, NY08.2023
Skills
- Strong Problem Solver
- Social Media Knowledge
- Technologically Savvy
- Relationship Building
- Multitasking and Prioritization
Extracurricular Activities
- Manhattan College Student Government - 2021 - 2023
- Manhattan College The Last Stop Club Member - 2021 - 2023
Timeline
Independent Pet Care Provider
Self-employed
07.2024 - Current
Childcare Provider
Private Family Home
08.2021 - 09.2021
Administrative Assistant
Michael O’Day Law Firm
06.2019 - 08.2022
Cashier
The Spot - Fox Chapel
07.2018 - 08.2018
Bachelor of Arts - Communications - Concentration in Public Relations
Manhattan College