Caroline Ogno
Bayport,NY
Overview
5
5
years of professional experience
Work History
Team Lead
Party City
Patchogue, NY
06.2021 - 04.2024
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Performed daily reconciliations of cash accounts.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hostess
DelVino Vineyards
Northport, NY
08.2019 - 02.2020
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
Childcare Provider
Multiple Families
Bayport, NY
- Supervised and cared for children ages 4 to 13.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Maintaining a positive attitude while being patient and understanding with the children.
- Remaining alert at all times while caring for multiple children simultaneously.
Education
Bachelor of Science - Geology
SUNY Stony Brook
Stony Brook, NYAssociate of Arts - General Studies
Suffolk County Community College
Selden, NY05.2023
High School Diploma -
Bayport-Blue Point High School
Bayport, NY07.2020
Skills
- Team Supervision
- Team Training
- Performance Monitoring
- Quality Assurance
- Customer Service
- Cash Management
- Deposit Preparation
- Inventory Control
School Activities
- Bayport Blue-Point High School Gay-Straight Alliance, Grade 12
- Peers To Peers Program (Treasurer), Grades 11, 12
- Bayport-Blue Point Varsity Softball, Grade 11
- Bayport-Blue Point High School World Culture Club (President), Grades 10, 11, 12
- Bayport-Blue Point Junior Varsity Softball (Captain), Grades 9, 10
- Bayport-Blue Point Junior Varsity Field Hockey, Grades 9, 10
Volunteer Experience
- Young Ambassador for the Henrik Lundqvist Foundation, December 2018-Present Day
- Jr. Bayport Civic Association (Co-founder & Treasurer), Grades 8, 9, 10, 11, 12
Accomplishments
- March 2022, promoted from Part-Time Assistant Team Lead to Full-Time Team Lead
- October 2021, promoted from Sales Associate to Part-Time Assistant Team Lead
Timeline
Team Lead
Party City
06.2021 - 04.2024
Hostess
DelVino Vineyards
08.2019 - 02.2020
Childcare Provider
Multiple Families
Bachelor of Science - Geology
SUNY Stony Brook
Associate of Arts - General Studies
Suffolk County Community College
High School Diploma -
Bayport-Blue Point High School