Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Oliver

Carmichael,CA

Summary

Proven office manager with a successful track record of enhancing operational efficiency at Artesian Home Products. Expertise in customer relations and office administration, resulting in streamlined processes and improved team collaboration. Highly skilled in MS Office and adept at problem resolution, leading to significant boosts in office productivity and customer satisfaction. Demonstrates strong leadership and organizational skills, ensuring strategic alignment with company goals.

Overview

7
7
years of professional experience

Work History

Office Manger

Artesian Home Products
07.2019 - 09.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Collection Attendant

Goodwill Industries
06.2017 - 07.2019
  • Collaborated on collection and dispute resolution issues.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Collaborated with team members to establish best practices for collections, resulting in improved overall performance.
  • Improved customer satisfaction by promptly and accurately responding to inquiries and resolving collection issues.
  • Provided detailed reports on collection activities, contributing valuable insights to management evaluations and decision-making processes.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Education

GED -

Folsom Cordova Adult School
Rancho Cordova, CA
03-2006

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Training and Development
  • Task Delegation
  • Schedule Management
  • Team Leadership
  • Professional and Courteous
  • Documentation And Reporting
  • Teamwork and Collaboration
  • Problem Resolution
  • MS Office
  • Scheduling and Coordinating
  • Computer Skills
  • Event Coordination
  • Employee Training
  • Administrative Oversight
  • Document Management
  • Customer Relations

Timeline

Office Manger

Artesian Home Products
07.2019 - 09.2024

Collection Attendant

Goodwill Industries
06.2017 - 07.2019

GED -

Folsom Cordova Adult School

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Caroline Oliver