Caroline O'Pezio
New Bedford,MA
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
7
7
years of professional experience
Work History
Bartender
Olivia's Restaurant
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accuratcy at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Sales Administrative Assistant
Commonwealth Soap & Toiletries
10.2022 - 08.2024
- Provided administrative support for VP of Sales
- Created and maintained reports, documents, and presentations
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
Maintenance Support
Commonwealth Soap & Toiletries
05.2022 - 10.2022
- Negotiated contracts with vendors for services such as equipment supply, ground handling, and maintenance support.
- Provided ongoing maintenance support using AMMS, ensuring optimal system performance postinstallation.
- Conducted regular walk-throughs of the production floor and offices to monitor equipment usage, identifying areas in need of additional cleaning or maintenance support.
Receptionist
Commonwealth Soap & Toiletries
11.2021 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
Salon Manager
Salon B
03.2021 - 11.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
Bartender
Freestones City Grill
07.2020 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender / Server
Walrus & Captain
02.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Receptionist
Rudy's Barbershop
03.2018 - 01.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma - Cosmetology
Old Colony Regional Vocational Technical High
Rochester, MA06.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
Timeline
Bartender
Olivia's Restaurant
08.2024 - Current
Sales Administrative Assistant
Commonwealth Soap & Toiletries
10.2022 - 08.2024
Maintenance Support
Commonwealth Soap & Toiletries
05.2022 - 10.2022
Receptionist
Commonwealth Soap & Toiletries
11.2021 - 03.2022
Salon Manager
Salon B
03.2021 - 11.2021
Bartender
Freestones City Grill
07.2020 - 05.2021
Bartender / Server
Walrus & Captain
02.2019 - 03.2020
Receptionist
Rudy's Barbershop
03.2018 - 01.2019
High School Diploma - Cosmetology
Old Colony Regional Vocational Technical High
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