Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Orth

Caroline Orth

Administrative Assistant
Memphis,TN

Summary

Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist. Proven ability in appointment scheduling and maintaining confidentiality, enhancing customer satisfaction through exceptional service. Recognized for strong time management skills and effective document management, contributing to a streamlined office workflow.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

The Conrad Pearson Clinnic
08.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Medical Records Clerk

Gastro One
01.2018 - 01.2023
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Phone Representative

Gastro One
05.2015 - 01.2018
  • Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
  • Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
  • Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.

Front Desk Receptionist

Cresthaven Internal Medicine
03.2012 - 04.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Administrative Assistant

Allied Home Mortgage Capital Corporation
03.2003 - 06.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Arts - Graphic Design

University of Memphis
Memphis, TN

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Appointment scheduling
  • Work prioritization
  • Confidentiality handling
  • Document management

Timeline

Front Desk Receptionist

The Conrad Pearson Clinnic
08.2023 - 04.2024

Medical Records Clerk

Gastro One
01.2018 - 01.2023

Phone Representative

Gastro One
05.2015 - 01.2018

Front Desk Receptionist

Cresthaven Internal Medicine
03.2012 - 04.2015

Administrative Assistant

Allied Home Mortgage Capital Corporation
03.2003 - 06.2011

Bachelor of Arts - Graphic Design

University of Memphis

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Caroline OrthAdministrative Assistant