Caroline Parker
Miami,FL
Summary
Dynamic Master Aesthetician with a proven track record at Equinox/Four Seasons, enhancing client satisfaction through personalized skincare treatments and expert product recommendations. Skilled in HydraFacial and advanced waxing techniques, adept at building lasting client relationships. Increased monthly revenue through strategic upselling, while mentoring junior estheticians in best practices.
Overview
9
9
years of professional experience
Work History
Master Aesthetician
Equinox /Four Seasons
12.2019 - Current
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Assisted in inventory management by tracking products used during treatments and replenishing stock as needed.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development courses.
- Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Participated in marketing efforts such as creating promotional materials to attract new clients.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
- Expert at hydraFacial and combining HydraFacial with product lines and other treatments.
- Created repeat business by developing long-term relationships with regular customers.
Spa Manager
Equinox
12.2015 - 12.2019
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales. Most months hitting over 150% of our budget.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
Education
MLE License - Aesthetics
Aesthetics International
Columbia, SC03.2004
Skills
- Strong communication skills
- Customized treatment plans
- Advanced waxing techniques
- Manual lymphatic drainage
- Chemical peel proficiency
- LED light therapy
- Hydrofacial mastery
- High-frequency technology
- Customer service
- Skincare product sales
- Relaxation techniques
- Relationship building and management
- Microdermabrasion treatments
- Skin tightening techniques
Timeline
Master Aesthetician
Equinox /Four Seasons
12.2019 - Current
Spa Manager
Equinox
12.2015 - 12.2019
MLE License - Aesthetics
Aesthetics International
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