Caroline Pass
LOUISVILLE,KY
Summary
Accomplished educator and service professional with a proven track record at Jefferson County Public School District, enhancing student academic growth and fostering emotional well-being through critical thinking and faculty collaboration. Excelled in customer service roles at Hilton and O'Charlies, demonstrating leadership and a growth mindset. Achieved notable improvements in team efficiency and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Teacher
Jefferson County Public School District
08.1995 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Front Desk Agent
Hilton
06.1993 - 08.1994
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Restaurant Waiter
O'Charlies
11.1990 - 07.1991
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Cashier/Retail Stock Associate
Kroger
11.1986 - 12.1990
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Education
Master of Science - Education
Indiana Wesleyan University
Marion, IN05.1998
Bachelor of Science - Education
Eastern Kentucky University
Richmond, KY05.1993
Skills
- Critical Thinking
- Diversity and Inclusion
- Schedule Management
- Lesson Planning
- Motivating students
- Public Speaking
- Faculty Collaboration
- Team Collaboration
- Customer Service
- Team Leadership
- Positive Attitude
- Growth Mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher
Jefferson County Public School District
08.1995 - 06.2024
Front Desk Agent
Hilton
06.1993 - 08.1994
Restaurant Waiter
O'Charlies
11.1990 - 07.1991
Cashier/Retail Stock Associate
Kroger
11.1986 - 12.1990
Master of Science - Education
Indiana Wesleyan University
Bachelor of Science - Education
Eastern Kentucky University
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