Caroline Pass
LOUISVILLE,KY
Summary
Accomplished educator and service professional with a proven track record at Jefferson County Public School District, enhancing student academic growth and fostering emotional well-being through critical thinking and faculty collaboration. Excelled in customer service roles at Hilton and O'Charlies, demonstrating leadership and a growth mindset. Achieved notable improvements in team efficiency and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Teacher
Jefferson County Public School District
St. Matthews Elementary 601 Browns Ln.
08.1995 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Front Desk Agent
Hilton
Virginia Beach, VA
06.1993 - 08.1994
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Restaurant Waiter
O'Charlies
Lexington, KY
11.1990 - 07.1991
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Cashier/Retail Stock Associate
Kroger
Frankfort, KY
11.1986 - 12.1990
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Education
Master of Science - Education
Indiana Wesleyan University
Marion, IN05.1998
Bachelor of Science - Education
Eastern Kentucky University
Richmond, KY05.1993
Skills
- Critical Thinking
- Diversity and Inclusion
- Schedule Management
- Lesson Planning
- Motivating students
- Public Speaking
- Faculty Collaboration
- Team Collaboration
- Customer Service
- Team Leadership
- Positive Attitude
- Growth Mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher
Jefferson County Public School District
08.1995 - 06.2024
Front Desk Agent
Hilton
06.1993 - 08.1994
Restaurant Waiter
O'Charlies
11.1990 - 07.1991
Cashier/Retail Stock Associate
Kroger
11.1986 - 12.1990
Master of Science - Education
Indiana Wesleyan University
Bachelor of Science - Education
Eastern Kentucky University