Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caroline Perez

Los Angeles,CA

Summary

Highly organized Appointment Scheduler with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Demonstrated impact in previous work through improved scheduling efficiency and customer satisfaction.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education

Work History

Appointment Scheduler

Eisner Health
Los Angeles, CA
02.2023 - Current
  • Adhered to organizational policies and procedures related to appointment scheduling.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Inputted patient data into the electronic health record system.
  • Provided assistance with additional tasks as needed or requested by management.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Served as a liaison between patients and healthcare providers for communication purposes.
  • Resolved customer complaints in a professional manner.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Performed follow up calls to confirm scheduled appointments.
  • Reviewed patient medical history documents prior to appointment scheduling.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Maintained accurate records of patient appointments in computer system.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Scheduled and confirmed appointments.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Coordinated with other departments within the practice to ensure timely patient care.
  • Communicated with pharmacies regarding medication refills for patients.

Team Member

Target
Gardena, California
07.2019 - 11.2022
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of
    merchandise to customers)
  • Compute sales prices, total purchases and receive and process cash or credit payment.
    Answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained a clean and organized work area throughout shift.
  • Organized inventory shelves for easy access and maintenance of stock levels.

Education

George Washington Predatory High School
Los Angeles, CA

Skills

  • Appointment scheduling
  • Electronic health records
  • HIPAA compliance
  • Data entry
  • Customer service
  • Patient communication
  • Time management
  • Team collaboration
  • Follow-up calls
  • Medical terminology
  • Appointment confirmation
  • Meeting deadlines
  • Email management
  • Telephone management
  • Scheduling expertise
  • NextGen
  • Friendly, positive attitude
  • Microsoft Word

Languages

English
Professional
Spanish
Professional

Timeline

Appointment Scheduler

Eisner Health
02.2023 - Current

Team Member

Target
07.2019 - 11.2022

George Washington Predatory High School

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