Epic
Caroline Perez
Oklahoma City,OK
Summary
To support the staff and management through my customer service skills, attention to detail, and positive attitude, with the goal of growing with the company.
Excellent multi-tasker with experience handling various duties, such as customer service, clerical duties, office management, data entry, and parcel delivery.
Professional demeanor in person, and on the phone.
Hardworking employee, enthusiastic about learning the parcel delivery field inside and out.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Delivery Associate
Amazon Flex/Uber Eats
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Front Office Administrator
SSM Health Group
05.2023 - 06.2024
- Performed duties within well established guidelines
- Greeted patients or visitors, answered/screened/routed telephone calls, files, distributed mail and performed other general clerical duties
- Provided assistance with programs/software for Providers. Assembled and maintained patient charts
- Was responsible for clearing Workqueues and inputting referrals from E-Fax or Microsoft Teams
- Highly proficient in using EMR Program EPIC
- Responsible for making copies, faxing documents, answering phones (6 lines), making appointments, and maintaining records
- Responsible for maintaining office inventory
- Ensured that office equipment was in working order and requested repairs or maintenance as needed
- Communicated with patients, families, physicians and other healthcare team members about patient care according to protocol
- Assisted with insurance claims and documentation. Responsible for accessing all major insurance carriers in Oklahoma to verify eligibility and submit claims
Administrative Assistant
Integrated Therapy Solutions of Oklahoma
02.2023 - 04.2023
- Greeting clients and assisting therapists
- Answering multi-line telephone
- Filling out referrals for new clients
- Utilized Microsoft Word and Outlook
- Filing, sorting, and assorted clerical duties
- Sorting, replying, and composing emails from clients and employees
- Tidying and stocking front office, therapy rooms, and bathrooms
- Handling payment information for clients
- Entering information into TheraNest
- Minor experience with Milan
- Scanning, eFaxing, and printing documents and forms
- Keeping office supplies stocked
- Replying to voicemails
- Responsible for unlocking front door and office doors during business hours
- Relaying information to Referral Coordinator and Billing or Human Resources
- Multi-tasking
- Professional in business attire and personality
- Routing client information and various forms to 90+ therapists
Executive Secretary/Administrative Assistant
Carlon Crisis Management
01.2019 - 11.2022
- Responsible for answering customer calls, filing, data entry, typing and emailing memos and other correspondence
- Assisted Business Owner with daily duties including scheduling and dictation
- Helped with idea formation and graphic design, when necessary
- Office duties such as operating a computer, printer/fax machine, changing toner, and stocking office supplies
- Utilized Microsoft Word and Outlook
- Made coffee daily and ordered catering services for meetings
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Organized and updated schedules for executives
- Took and relayed information for Business Owner and other employees
- Professional in business attire and personality
Front Desk Receptionist
SimplexGrinnell
04.2001 - 11.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Resolved customer issues quickly and notified supervisor when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Transcribed phone messages and relayed to appropriate personnel
- Responded swiftly to requests and other inquiries made via establishment website, email, or phone
- Sorted and delivered postal mail to employees
- Data entry, filing, and maintaining office supplies
- Responsible for tidying and maintaining the appearance and cleanliness of the front office reception area
- Professional in business attire and personality
Education
Associate’s Degree - Psychology
University of Phoenix – Online Campus
11.2012
Skills
- Ability to work independently
- Clerical skills
- Communication skills
- Computer literacy
- Customer service
- Data entry
- Database
- Detail oriented
- EMR proficient (EPIC)
- English speaking
- Excellent people skills in person and on the phone
- Flexibility
- High Volume
- Hospitality
- Host/Hostess
- Interpersonal skills
- Judgement and decision making
- Microsoft Office proficient
- Multi-tasking
- Office administration
- Outbound calling
- Outgoing personality
- Phone skills
- Proactive
- Problem solving skills
- Punctuality
- Quick learner
- Receptionist
- Retail experience
- Teamwork
- Time management skills
CUST
GAP IN EMPLOYMENT DUE TO BEING A STAY-AT-HOME PARENT
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekSoftware
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Associate
Amazon Flex/Uber Eats
06.2024 - Current
Front Office Administrator
SSM Health Group
05.2023 - 06.2024
Administrative Assistant
Integrated Therapy Solutions of Oklahoma
02.2023 - 04.2023
Executive Secretary/Administrative Assistant
Carlon Crisis Management
01.2019 - 11.2022
Front Desk Receptionist
SimplexGrinnell
04.2001 - 11.2002
Associate’s Degree - Psychology
University of Phoenix – Online Campus
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