Caroline Powell
Midlothian,VA
Summary
Dedicated and resourceful professional with a strong background in health information management and a passion for problem-solving. Adept at critical thinking, with a track record of driving efficiency and decision-making improvements. Excellent communicator with advanced writing skills, experienced in collaborating with cross-functional teams to exceed company goals. Proven ability in project management, digital skills, and proficiency in Microsoft Office Suite, Adobe Acrobat Professional, and data analysis tools. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Health Information Management Specialist
Health Information Resources
01.2019 - 01.2022
- Ensured efficient, accurate, and secure management of health-related data and medical records
- Collaborated with medical providers, facilities, and stakeholders for data organization and maintenance.
- Implemented innovative processes for document retrieval, resulting in increased efficiency and streamlined data flow, leading to a reduction in error rates
- Combined request letter and authorization in a single PDF, saving time and minimizing errors
- Proposed improvements that enhanced automation, user operability, and overall functionality of the content management system
- Utilized document signature software solutions to optimize workflows, reduce document acquisition completion time, and improve profitability
- Developed custom web-based forms to facilitate the document signature process.
Crew Member
Trader Joe's
01.2022 - Current
- Provided exceptional customer service and addressed customer needs proactively
- Handled customer complaints and resolved issues in a professional and timely manner
- Managed inventory levels and operated point-of-sale systems
- Led training of over a dozen new employees in front-end and back-end grocery operations
- Commended for contributing to the store's achievement of revenue goals
Education
Bachelor of Science - Environmental Studies
Virginia Commonwealth University
Richmond, VA12.2025
Associate of Science - General Studies
Brightpoint Community College
Midlothian, VA12.2022
Skills
- Problem-Solving
- Critical Thinking
- Communication
- Inventory Restocking
- Customer Engagement
- Teamwork
- Project Management
- Digital Skills: Microsoft Office Suite, Adobe Acrobat Professional, Data Analysis (Excel and Google Sheets), WordPress, Adobe & Google Forms
Timeline
Crew Member
Trader Joe's
01.2022 - Current
Health Information Management Specialist
Health Information Resources
01.2019 - 01.2022
Bachelor of Science - Environmental Studies
Virginia Commonwealth University
Associate of Science - General Studies
Brightpoint Community College
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