Caroline Powers
Madison,WI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Bob Suter's Capitol Ice Arena. Excelled in staff leadership and POS system operation, significantly improving service standards and operational efficiency. Demonstrated exceptional organizational abilities and a commitment to fostering educational growth as a Lead Teacher at Kaylee's Garden. Accomplished teaching professional with solid leadership approach and passion for student learning. Implements successful and diverse lessons to enhance instruction and engage student interest. Organized problem-solver skilled at approaching educational issues and devising forward-thinking resolutions to promote student advancement.
Overview
4
4
years of professional experience
Work History
Food and Beverage Assistant
Bob Suter's Capitol Ice Arena
10.2022 - Current
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Processed payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
Lead Teacher
Kaylee's Garden
03.2020 - Current
- Devised creative daily lesson plans to meet requirements and needs of different learners.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Education
High School Diploma -
Middleton High School
Middleton, WI05.2018
Skills
- POS System Operation
- Organizational abilities
- Staff Leadership
- Order Management
- Guest Services
- Staff Supervision
Timeline
Food and Beverage Assistant
Bob Suter's Capitol Ice Arena
10.2022 - Current
Lead Teacher
Kaylee's Garden
03.2020 - Current
High School Diploma -
Middleton High School
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