Caroline Presley

• Relationship marketing for bio-tech company that promotes natural products rooted in science and research that help the health of skin and brain
• Customer service driven to ensure long term satisfaction of clients
• Recruiting and on boarding team members from warm and cold markets
• Book keeping and tax recording
• Social media marketing
• Word of mouth advertising and marketing to warm and cold market
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Trained and mentored new sales representatives.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Collaborated with cross-functional teams to identify and address customer needs.
• Generated new leads through networking and attending industry events.
• Listened to customer needs and desires to identify and recommend optimal products.
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
• Worked with colleagues to create prototypes for designs and training materials.
• Expanded market presence with strategic partnerships in relevant industries and organizations.
• Generated increased sales leads through effective content creation and social media management.
• Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
• Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
• Expanded client base by identifying new market opportunities and creating tailored sales pitches for each segment.
• Prepared sales presentations for clients showing success and credibility of products.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Negotiated prices, terms of sales and service agreements.
• Managed a diverse portfolio of accounts, ensuring timely and accurate benefits enrollment and administration for all clients.
• Coordinated open enrollment periods for multiple accounts simultaneously, ensuring smooth transitions between plan years.
• Cultivated strategic partnerships with vendors to deliver exceptional service at competitive rates for clients'' benefit programs.
• Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
• Contributed to company growth by consistently exceeding performance targets and fostering strong client relationships that led to increased business referrals.
• Worked closely with HR departments to develop customized employee communications materials that clearly outlined available benefits options and encouraged informed decision-making among staff members.
• Provided comprehensive employee education sessions to promote understanding of available benefits and encourage participation in programs.
• Served as an expert resource on benefits-related matters, providing guidance to both clients and internal team members.

• Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
• Expanded client base through effective prospecting, cold calling, and networking events.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Kept detailed records of daily activities through online customer database.
• Reached out to potential customers via telephone, email, and in-person inquiries.

• Greet customers and ascertain what each customer wants or needs
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Answer questions regarding the store and its merchandise
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Bag or package purchases, and wrap gift
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, vouchers and balancing cash drawers
• Place special orders or call other stores to find desired items
• Exchange merchandise for customers and accept returns
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Maintained visually appealing and effective displays for the entire store
• Provided exceptional sales support to field producers.
• Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
• Recommended solutions, built custom proposals, prepared supporting information and delivered presentations to boost sales.
• Prepared materials for sales and marketing to support growth.
• Attended vendor offered product training to remain current on products and industry trends to better satisfy customers and support fellow sales team members.
• Supported sales process by assessing client needs and crafting and presenting proposals.
• Provided reporting, analysis and insights about sales drivers and key revenue performance metrics to support corporate analytics.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated special projects and managed schedules.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Collaborated with internal teams to develop customized solutions that addressed unique client needs.

• Assisted clients in navigating regulatory compliance requirements related to employee benefits, avoiding potential fines or legal complications.
• Facilitated smooth transitions between different insurance carriers when necessary, minimizing disruptions for both employers and employees alike.
• Enhanced client relationships through consistent communication and providing timely solutions to their concerns.
• Analyzed market trends to design competitive benefits packages for various industries.
• Maintained up-to-date knowledge on industry developments and legislative changes to provide accurate guidance to clients regarding their employee benefits strategies.
• Developed strong relationships with insurance carriers and vendors, ensuring prompt resolutions to any issues or discrepancies that arose.
• Streamlined open enrollment process by creating user-friendly guides and organizing informative sessions for employees.
• Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
• Managed client relationships through regular check-ins and updates on project progress.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Reduced risk exposure by identifying potential hazards and proposing corrective actions in a timely manner.
• Supported the development of internal policies and procedures in line with applicable laws and regulations to ensure organizational adherence.
• Collaborated with cross-functional teams to develop comprehensive risk management strategies for client organizations.
• Monitored changes in legislation affecting clients'' businesses, providing timely updates and strategic advice as needed.
• Conducted training sessions for client staff on relevant regulations and best practices to maintain ongoing compliance efforts.
• Kept abreast of industry trends and emerging regulations, providing proactive guidance to clients for future compliance needs.
• Prepared detailed reports summarizing audit findings, recommendations, and strategies for improvement, enabling informed decision-making by stakeholders.

• Small group plan renewals and account management.
• Managed Stop Loss proposals and rate comparisons.
• Assisted in benchmark studies.
• Prepared responses to RFPs for large and small groups.
• Developed marketing and communication materials.
• Assisted in company recruiting.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Provided exceptional customer service to both internal and external clients, fostering positive relationships with key stakeholders.
• Demonstrated leadership skills in managing projects from concept to completion.
• Developed customized proposals for diverse clients, addressing their unique requirements and effectively showcasing company capabilities.
• Boosted overall effectiveness of proposals by incorporating visually appealing graphics, charts, and tables that clearly conveyed complex data points.
• Conducted benchmark studies.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.