Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Proctor

Oklahoma City

Summary

Efficient Shift Manager/Key Holder known for high productivity and task completion efficiency. Specialized in team leadership, inventory management, and customer service excellence. Excel in conflict resolution, effective communication, and time management to foster positive work environments and ensure operational success.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Shift Manager/Key Holder

Plato’s closet
Elmira
07.2023 - Current
  • Supervised daily store operations and staff scheduling for efficient workflow.
  • Assisted in training new employees on company policies and procedures.
  • Managed inventory levels and organized merchandise displays for optimal sales.
  • Handled customer inquiries and resolved issues to maintain satisfaction.
  • Conducted cash register operations and balanced registers at shift end.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Ensured proper opening and closing procedures were followed daily.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Facilitated conflict resolution between customers and employees as needed.
  • Resolved customer complaints promptly and professionally.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Opened and closed store in absence of senior managers.

Sales Associate

Cracker Barrel Restaurant
Horseheads
10.2022 - 09.2023
  • Assisted customers with menu selections and provided knowledgeable recommendations.
  • Managed cash register operations and processed customer transactions efficiently.
  • Maintained cleanliness and organization of dining and service areas.
  • Trained new team members on company policies and customer service techniques.
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Monitored inventory levels and communicated needs for restocking supplies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

Some College (No Degree) - Nursing

Pensacola Christian College
Pensacola, FL

Skills

  • Staff management
  • Cash handling
  • Inventory control
  • Customer service
  • Visual merchandising
  • Conflict resolution
  • Process optimization
  • Training and development
  • Sales strategies
  • Performance evaluation
  • Effective communication
  • Problem solving
  • Adaptability
  • Effective leadership

  • Technical skills
  • Employee motivation
  • Store maintenance
  • Store organization
  • Drawer balancing
  • Inventory management
  • Customer service management
  • Handling complaints
  • Store reset and recovery
  • Customer engagement
  • Active listening
  • Staff management
  • Staff management
  • Staff management
  • Staff management
  • Staff management
  • Staff management
  • Manage employees

Timeline

Shift Manager/Key Holder

Plato’s closet
07.2023 - Current

Sales Associate

Cracker Barrel Restaurant
10.2022 - 09.2023

Some College (No Degree) - Nursing

Pensacola Christian College

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Caroline Proctor