Caroline Ratner
Fletcher,NC
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of Operations
Crest View Recovery Center. Drug Rehab Asheville NC. Alcohol Rehab Asheville NC. Rehab Center in NC
Asheville, NC
05.2023 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Established operational guidelines and identified opportunities for improvement.
HR Generalist
Crest View Recovery Center. Drug Rehab Asheville NC. Alcohol Rehab Asheville NC. Rehab Center in NC
Asheville, NC
06.2022 - 04.2023
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Managed recruitment processes, including job postings and interviews.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Provided guidance to managers on employee relations issues.
- Drafted and implemented HR policies in accordance with applicable laws.
- Maintained accurate records of personnel data in the HRIS system.
- Organized staff events such as team building activities, holiday parties.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
HR Manager
Home Instead
Asheville, NC
03.2021 - 06.2022
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Assisted in the development of policies related to human resources management.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Coordinated training programs for new employees and existing staff members.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Recruited applicants for vacancies to fill open positions with qualified staff.
Business Development Manager
Villa Tranquil Recovery
Jupiter, FL
01.2020 - 03.2021
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
- Collaborated with marketing team members to design promotional materials.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Leveraged cold calling, in-person visits and referrals to build leads.
Education
High School Diploma -
Tuscola High School
Waynesville, NC06-2015
Some College (No Degree) - Business Administration
Haywood Community College
Clyde, NCSkills
- Cost-Reduction Strategies
- Experience In Leadership
- Report Generation
- Process Improvement
- Regulatory Requirements
- Workflow Optimization
- Overseeing Personnel
- Budgeting And Cost Control Strategies
- Budget Development And Management
- Performance Evaluations
- Customer Relationship Management
- Customer Engagement
- Compliance Requirements
- Policies And Procedures Implementation
- Performance Monitoring
- Staff Development
- Human Resources
- Employee Motivation
- Facilities Inspection
- Multi-Site Operations
- Decision-Making
- Sales Background
Certification
- Certified Notary Public
References
References available upon request.
Timeline
Director of Operations
Crest View Recovery Center. Drug Rehab Asheville NC. Alcohol Rehab Asheville NC. Rehab Center in NC
05.2023 - Current
HR Generalist
Crest View Recovery Center. Drug Rehab Asheville NC. Alcohol Rehab Asheville NC. Rehab Center in NC
06.2022 - 04.2023
HR Manager
Home Instead
03.2021 - 06.2022
Business Development Manager
Villa Tranquil Recovery
01.2020 - 03.2021
High School Diploma -
Tuscola High School
Some College (No Degree) - Business Administration
Haywood Community College
- Certified Notary Public
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