Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Awards
Generic

Caroline Ratterree

Colorado Springs,CO

Summary

Exemplary customer service professional with a passion for training and mentorship. Known for bringing warmth, humor, and excellent communication skills to create a positive atmosphere for employees, volunteers, and patrons. Highly adaptable to learning new skills and effectively teaching them to others.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Physical Therapist Assistant

Fyzical Therapy and Balance Center
07.2024 - Current
  • Named among top 10 employees within Colorado Fyzical clinics for documentation quality and top 3 for productivity.
  • Adapted exercises to suit varied ages and abilities for personalized patient care.
  • Collaborate with physical therapists to develop comprehensive treatment plans which individualize patient needs and goals.
  • Increase compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials.
  • Supervise and teaching students on clinical rotations.

Physical Therapist Assistant

CACC Physical Therapy
11.2023 - 07.2024
  • Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
  • Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
  • Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
  • Supervise and teaching students on clinical rotations.

Concierge at Luxury Apartments

NFC Amenity Management
02.2023 - 11.2023
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted residents with special requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering a warm, welcoming atmosphere.
  • Provided support to leasing office with administrative tasks, move-ins, and move-outs.

Guest Experiences Coordinator

Hoste
03.2021 - 02.2022
  • Provided remote customer service via phone, live chat, and email.
  • Enhanced guest satisfaction by providing personalized experience packages.
  • Managed experience bookings and guest communications.
  • Organized a product photoshoot and collaborated with marketing to build Experiences page on website.

Contracted Events Coordinator

UCCS
03.2020 - 03.2021
  • Assisted with transition to virtual events.
  • Coordinated schedules, spaces, catering, and AV for events.
  • Improved inquiry and booking process.
  • Adapted quickly when faced with unexpected challenges during Covid, maintaining composure while finding effective solutions.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Guest Services & Volunteer Coordinator

Glen Eyrie Conference Center
02.2015 - 03.2020
  • Managed volunteer schedules for large scale events.
  • Fostered great working relationships with volunteers, encouraging long-term investment in ongoing projects.
  • Planned and coordinated volunteer appreciation events.
  • Trained several new employees and international volunteers on SOPs and use of hospitality software.
  • Managed volunteer and staff housing.
  • Spearheaded improvements in training materials and processes for new staff and Global Student Program volunteers.
  • Selected for 'Maestro Power User Team' creating property-wide policies and procedures with new hospitality software.

Junior Varsity Volleyball Coach

The Classical Academy
08.2015 - 11.2016
  • Prepared daily practice plans with strategic goals for team building and skill development.
  • Facilitated one-on-one meetings with athletes to establish personal goals.
  • Provided personalized instruction and skills coaching, leading to best two JV seasons in several years.

Campus Ministry Intern

Athletes in Action
08.2012 - 01.2014
  • Collaborated with team members to develop and implement innovative outreach strategies for prospective student-athletes.
  • Provided leadership and supervision for overseas athletic tours to South Africa, Puerto Rico, and the Canary Islands.
  • Mentored several student-athletes on campus and on mission trips.

Education

Bachelor of Arts - Art History And Museum Studies

RADFORD UNIVERSITY
Radford, VA
05-2012

Associate of Science -

PIMA MEDICAL INSTITUTE
Denver, CO
10-2023

Skills

  • Coaching and mentoring
  • Scheduling
  • Volunteer recruiting
  • Volunteer onboarding
  • Training and development
  • Meeting space coordination
  • Event coordination
  • Process improvement
  • Email communication
  • Policy revision
  • Customer service

Accomplishments

  • Awarded SunTrust Scholarship for excellent undergraduate project.
  • Named Colorado APTA Student of the Year.
  • Reimplemented peer mentorship program for Pima Medical Institute for PTA students.
  • Organized successful fund raising events which covered cost of board exam study tools for several Pima PTA students.

Certification

CPR/AED Certified

Timeline

Physical Therapist Assistant

Fyzical Therapy and Balance Center
07.2024 - Current

Physical Therapist Assistant

CACC Physical Therapy
11.2023 - 07.2024

Concierge at Luxury Apartments

NFC Amenity Management
02.2023 - 11.2023

Guest Experiences Coordinator

Hoste
03.2021 - 02.2022

Contracted Events Coordinator

UCCS
03.2020 - 03.2021

Junior Varsity Volleyball Coach

The Classical Academy
08.2015 - 11.2016

Guest Services & Volunteer Coordinator

Glen Eyrie Conference Center
02.2015 - 03.2020

Campus Ministry Intern

Athletes in Action
08.2012 - 01.2014

Bachelor of Arts - Art History And Museum Studies

RADFORD UNIVERSITY

Associate of Science -

PIMA MEDICAL INSTITUTE

Awards

American Physical Therapy Association, Colorado Chapter PTA Student of the Year, SunTrust Scholarship Recipient for Excellent Undergraduate Project, Highlander Award for Athletic Achievement, Radford Track and Field

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